When customers have questions about a product they've purchased, or problems using it, they can go online to the company's website to search for answers or interact with others with a similar problem. This is an example of:

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Searching a community support forum is the best choice because it allows customers to interact with others who have faced similar issues and find solutions through peer support. This can be a faster and more cost-effective way for companies to provide customer service and support, as opposed to traditional methods such as phone or email support.

When Customers Have Questions About a Product They've Purchased, or Problems