Sunset Hotels provides soft skills training to its employees by imparting lessons on basic communication skills,housekeeping techniques,body language,and basic standards of dressing.In this case,on which of the following critical components of internal marketing is Sunset Hotels focusing?

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Sunset Hotels is focusing on teaching employees to have good attitudes. This is evident from the soft skills training provided by the hotel which emphasizes on communication, housekeeping techniques, body language, and basic standards of dressing. All these skills aim to improve the employees' overall behavior and attitude towards customers and co-workers.

Sunset Hotels Provides Soft Skills Training to Its Employees by Imparting