Sales force automation improves the effectiveness of the marketing function by providing an improved understanding of market conditions,competitors,and products.
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Q81: Briefly describe analytical customer relationship management (CRM)systems.
Q82: _ is the process of identifying and
Q83: A collaborative customer relationship management system supports
Q84: Customer relationship management applications are commonly integrated
Q85: Collaborative customer relationship management enhances communication by
Q87: Customer relationship management systems collect data that
Q88: List some of the enterprise-wide changes a
Q89: Social media applications enable customers to quickly
Q90: List the ways in which collaborative customer
Q91: Analytical customer relationship management (CRM)analyzes customer behavior
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