Question 1

Maxi-Dental systems had grown rapidly from a regional distributor of dental equipment to the largest dental equipment manufacture,rental,distributor and wholesaler by acquiring a variety of competitors and other associated companies.But,their accounting systems were very disjointed and it was almost impossible to integrate sales with supply chain and manufacturing logistics.An ambitious plan was promoted by the CIO to implement SAP throughout the company within eighteen months as an integrated enterprise relationship planning system.In terms of potential business value,this could be very rewarding,but the time frame and resources to accomplish this project were questioned.The company should do an analysis on the risk of failure to the system.

Accepted Answer

The passage clearly suggests that the company should analyze the risk of failure to the system before implementing SAP, indicating that there are potential risks and uncertainties associated with the project.

Question 2

Frequently you should start an interview session with a single probing question.This will indicate to the interviewee that this is a serious interview and that by starting with a probing question you can eliminate some weaker questions and move the interview along faster.

Accepted Answer

Starting an interview with a probing question can be overwhelming for the interviewee and may not set a comfortable tone. It's generally better to begin with simpler questions to build rapport before moving to more in-depth topics.

Question 3

In terms of reaching the most number of people in requirements gathering,interviews are considered better than questionnaires.

Accepted Answer

Questionnaires can reach a larger number of people more efficiently than interviews, as they can be distributed widely and completed by many individuals simultaneously, whereas interviews are conducted one-on-one or with small groups, limiting the number of participants that can be engaged in the same timeframe.

Question 4

Cindi Flores distributed 'white-papers' on RFID,ERP,GPS and SOA to a user-management group.She then asked them to 'think outside the box' on where these technologies could be used in the company.This would be an example of 'technology analysis'.

Accepted Answer

This scenario involves the distribution of information on various technologies and prompting a group to consider creative and innovative ways to apply these technologies within the company. This aligns with the concept of technology analysis, which involves assessing the potential uses and benefits of different types of technology for organizational purposes.

Question 5

The authors have suggested that open-ended questions are generally much better for interviews.

Accepted Answer

The answer of The authors have suggested that open-ended questions...

Question 6

Melinda Formica is a systems analyst working on an alumni giving database for Western State University.She is planning on limiting the interviewing to four people: the campus president,the chair of the marketing academic department,the chair of the information systems management department,and the vice president of alumni affairs.She feels that this broad cross section will give her insights into the campus direction,marketing approaches,technologies of interest,and alumni viewpoints.This is an appropriate group for first round interviews.

Accepted Answer

The answer of Melinda Formica is a systems analyst working...

Question 7

Online loan companies (like LendingTree)attempt to return quotes for loans within an hour.With more traditional banks,getting a quote on a loan may take weeks to a month.Two techniques that were probably carefully analyzed in creating online loan quotation systems would be duration analysis and activity elimination.

Accepted Answer

Duration analysis would be used to determine the average time it takes to return quotes and to optimize the process for speed. Activity elimination would involve identifying unnecessary steps in the loan quotation process and removing them to streamline the process further.

Question 8

Generally beginning analysts should avoid unstructured interviews and likewise should avoid "winging it".

Accepted Answer

Unstructured interviews can lead to inconsistent data and can be difficult to analyze. It is important for beginning analysts to use structured interview techniques and have a clear plan for gathering information.

Question 9

In order to observe body language,facial expressions and to build rapport through eye-to-eye contact,interviewers should only rarely take notes.

Accepted Answer

Taking notes during an interview can distract interviewers from observing body language and maintaining eye contact, which are important in building rapport with the interviewee. Therefore, it is recommended that interviewers only take minimal and essential notes during the interview process.

Question 10

In preparing for an interview,TJ does research as to areas in which the interviewee has knowledge so that he does not ask questions that an interviewee cannot answer.

Accepted Answer

TJ does research to avoid asking questions that the interviewee cannot answer.

Question 11

Sara,an analyst,has an interview with Michael Welter,senior accountant in the accounts receivable area.Prior to the interview,she sent an email to Michael giving him the reasons for the interview,some of the issues and areas she is studying,and some information about both the project and herself to help establish a good foundation for the interview.This is a reasonable way to prepare for an interview.

Accepted Answer

Sending an email prior to the interview to establish a good foundation and giving some information about the project and oneself is a reasonable way to prepare for an interview.

Question 12

The requirements-gathering process is used for building financial support for the project and establishing common understanding of technologies and rapport between the project team building the system and the users of the system.

Accepted Answer

The requirements-gathering process is primarily aimed at understanding what the users need from the system, defining the system's functionality, and ensuring that the developers and users have a common understanding of these requirements. It is not primarily used for building financial support for the project.

Question 13

Once the list of interviews is determined,it rarely grows.

Accepted Answer

The list of interviews can grow if new candidates are identified or if the hiring needs change, leading to additional interviews being scheduled.

Question 14

While you are interviewing a person,you should clarify points you didn't understand and also summarize key points.

Accepted Answer

Clarifying points you didn't understand and summarizing key points are important steps in ensuring that you fully understand the information being presented during an interview.

Question 15

Standard Foundry had made drill bits for over 100 years as a family owned business.When Titus Newhouse took over as President from his uncle in 2008,he announced to their employees that they were no longer in the drill bit business,but in the hole making business.This would be an example of outcome analysis in BPR.

Accepted Answer

The statement suggests the adoption of a customer-focused approach to business strategy, which aligns with outcome analysis in business process re-engineering (BPR).

Question 16

The most commonly used requirements gathering technique is the interview..

Accepted Answer

The interview is considered as the most commonly used technique for requirements gathering as it allows the analyst to directly communicate with stakeholders and clarify any uncertainties. There are other techniques such as surveys, focus groups, and observation, but the interview is the most prevalent.

Question 17

For an updated global accounting system,Lisa has had trouble identifying which of the 34 accounting clerks to interview to better understand the process.She should work with the project sponsor,key business users and other members of the project team to narrow the list down.

Accepted Answer

Lisa should collaborate with the project sponsor, key business users, and other project team members to decide which of the 34 accounting clerks to interview.

Question 18

For an updated global accounting system,Lisa has had trouble identifying which of the 34 accounting clerks to interview to better understand the process.Ultimately she decides on interviewing all of them,but limiting the interviews to no longer than twenty minutes each.This is an appropriate interviewee selection process.

Accepted Answer

Interviewing all clerks without a targeted selection process may not be efficient or effective, as it doesn't prioritize those with the most relevant insights or experience.

Question 19

Yuri wants to interview both managers and staff in the accounting department for the updated credit analysis project.This is an appropriate group for first round interviews.

Accepted Answer

Since the credit analysis project pertains to the accounting department, it is appropriate to interview both managers and staff in this department for the first round of interviews.

Question 20

The three types of interview questions are: multiple choice,fill in the blank and short answer.

Accepted Answer

The three types of interview questions are behavioral, situational, and open-ended. Multiple choice, fill in the blank, and short answer questions are types of written tests or quizzes, not interviews.

Quiz 3: Requirements Determination