Numerous surveys have concluded that the most important element of service is:
A)the personal touch.
B)convenient business hours.
C)speedy transactions.
D)innovative product design.

Question

Quizplus · Accepted Answer

The personal touch is often cited as the most important element of service as customers appreciate feeling valued and appreciated. This can include personalized communication, remembering customer preferences, and going above and beyond to meet their needs. Convenient business hours and speedy transactions are important, but they do not necessarily create the same emotional connection that the personal touch can provide. Innovative product design is also important, but it is typically seen as a separate aspect of the overall customer experience.

Numerous Surveys Have Concluded That the Most Important Element of Service