You can use an agreement strategy to write an effective buffer statement if you
A) find an attribute or achievement to compliment.
B) express sincere thanks for receiving something.
C) demonstrate that you understand the reader's goals and needs.
D) discover a point on which you and the reader share similar views.
E) start with the most favorable part of your message.
Correct Answer:
Verified
Q21: Use the direct approach for negative messages,if
Q33: In a negative message,the explanation section should
A)distract
Q34: What are the two benefits of stating
Q34: Consider the following statement: "Our profits,which have
Q35: According to the indirect approach for delivering
Q36: A well-written buffer can
A)trivialize the reader's concerns.
B)divert
Q39: In the reasons section of a negative
Q42: When you must deliver negative messages in
Q43: When the bad news appears to be
Q43: When you must deliver bad news in
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