In the reasons section of a negative message,you should
A) prepare the reader for the negative news.
B) state the bad news directly.
C) apologize for the negative decision.
D) establish common ground with the reader.
E) indicate the company policy that leads to the bad news.
Correct Answer:
Verified
Q21: Use the direct approach for negative messages,if
Q34: What are the two benefits of stating
Q34: Consider the following statement: "Our profits,which have
Q35: According to the indirect approach for delivering
Q36: A well-written buffer can
A)trivialize the reader's concerns.
B)divert
Q38: You can use an agreement strategy to
Q42: When you must deliver negative messages in
Q43: When the bad news appears to be
Q43: When you must deliver bad news in
Q44: When delivering bad news,wording such as "We
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