Accurate performance is an aspect of __________.
A) tangibles
B) reliability
C) responsiveness
D) transcendence
E) assurance
Correct Answer:
Verified
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Q12: Illustrate what tangibles mean for service quality.
Q13: Because customers are often involved in service
Q14: The perception gap is the difference between
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Q17: Which of the following is the prescription
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Q20: Competence and courtesy are aspects of _.
A)tangibles
B)reliability
C)responsiveness
D)transcendence
E)assurance
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