The perception gap is the difference between what is,in fact,delivered and what customers perceive they have received.

Question

Quizplus · Accepted Answer

The statement is true. The perception gap can occur due to various reasons including mismanaged expectations, lack of effective communication, and differences in interpretation. This gap can affect customer satisfaction and loyalty, and therefore it is important for businesses to identify and address it.

The Perception Gap Is the Difference Between What Is,in Fact,delivered