Steps to building a foundation of loyalty include all EXCEPT _____________.
A)delivering customer satisfaction
B)delivery service quality
C)segmenting the market to match customer needs and firm capabilities
D)acquiring customers who fit the core value proposition
E)managing the customer base through effective tiering

Question

Quizplus · Accepted Answer

The Answer of Steps to building a foundation of loyalty include all EXCEPT _____________.
A)delivering customer satisfaction
B)delivery service quality
C)segmenting the market to match customer needs and firm capabilities
D)acquiring customers who fit the core value proposition
E)managing the customer base through effective tiering

Steps to Building a Foundation of Loyalty Include All EXCEPT