Question 1

Higher-level managers will resist changes proposed by subordinates, especially if these leaders are focused on ________ performance.
A) immediate
B) long-term
C) goal statement
D) proactive
E) individual

Accepted Answer

Higher-level managers who are focused on immediate performance are often more interested in maintaining the status quo and achieving short-term goals, which can lead them to resist changes proposed by their subordinates. They may view such changes as disruptive, risky, or unnecessary, especially if they have been successful with their current approach. Long-term oriented managers, on the other hand, are more likely to consider innovation and continuous improvement as essential for sustained success, and they may be more open to new ideas from their team members.  Goal statements, proactive attitudes, and individual perspectives may also influence managers' reactions to proposed changes, but they are not as directly related to performance focus as the immediate vs. long-term dimension.

Question 2

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?
A) negotiation
B) conciliation
C) manipulation
D) coercion
E) arbitration

Accepted Answer

Manipulation is a tactic that can be used to gain support from adversaries in a cost-effective way. However, if the targets become aware of the manipulation, it can backfire and damage relationships. Therefore, caution should be exercised when using this tactic.

Question 3

When an employee's fear and anxiety are high, which of the following are appropriate actions to help the employee adjust?
A) new-skills training
B) short paid leave of absence
C) counseling
D) therapy
E) job reassignment

Accepted Answer

The answer of When an employee's fear and anxiety are...

Question 4

People are more willing to accept changes if they trust the managers implementing them.

Accepted Answer

Trust is an important factor in accepting changes. When employees trust the managers implementing changes, they are more likely to believe that the changes are necessary and beneficial for the organization. On the other hand, if there is a lack of trust, employees may resist or be skeptical about the changes. Therefore, building trust is crucial for successful change management.

Question 5

The application of direct threats or force upon resisters is called ________.
A) negotiation
B) cooptation
C) manipulation
D) coercion
E) arbitration

Accepted Answer

The application of direct threats or force upon resisters is called coercion. This involves the use of physical force, intimidation, or other forms of aggression to compel someone to submit to the demands of the aggressor. Coercion is often used by authoritarian regimes to suppress dissent and maintain control. It is a form of power that is based on the ability to use violence or the threat of violence to achieve one's goals.

Question 6

Coercion can be a highly effective agent of change.

Accepted Answer

Coercion can force people to do things they may not want to do, but it may not necessarily lead to long-lasting change. However, in certain situations, coercion can be effective in achieving desired results.

Question 7

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.
A) cooptation
B) exploitation
C) manipulation
D) coercion
E) communication

Accepted Answer

Cooptation involves involving individuals who may resist change in the decision-making process in order to gain their support, ultimately making the change more successful. Exploitation, manipulation, and coercion are all negative tactics that do not involve inclusion or dialogue. Communication is important in any change effort, but cooptation specifically refers to involving resistant individuals in decision-making.

Question 8

Research has shown that formal information sessions ________ employees' anxiety about the change, while providing high-quality information about the change ________ their commitment to it.
A) nullify; exemplify
B) exemplify; decrease
C) increase; decrease
D) decrease; increase
E) increase; nullify

Accepted Answer

The research has shown that formal information sessions decrease employees' anxiety about the change, while providing high-quality information about the change increases their commitment to it. Therefore, option D is the correct answer.

Question 9

Procedural fairness while implementing changes is especially important when ________.
A) the organization is facing intense competition
B) the employees have participated in the decision making process
C) employees perceive the outcome as negative
D) the environment in which the business operates is dynamic
E) the employees are resisting the change due to group inertia

Accepted Answer

Procedural fairness becomes especially important when employees perceive the outcome of the change as negative. This can lead to greater resistance and resentment towards management, which can ultimately impact the overall success of the change implementation. It is therefore important to ensure that employees are treated fairly and given a voice in the decision-making process to minimize negative reactions to change. While the other options may also be factors to consider, they do not specifically relate to the importance of procedural fairness in change implementation.

Question 10

Identify and define the various individual sources of resistance to change.

Accepted Answer

The answer of Identify and define the various individual sources...

Question 11

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?
A) education
B) building support and commitment
C) participation
D) implementing changes fairly
E) coercion

Accepted Answer

Building support and commitment is most effective when employees' fear and anxiety are high because it involves listening to their concerns, involving them in the change process, and providing support and reassurance, which can alleviate fears and build trust.

Question 12

You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.
A) communication
B) participation
C) negotiation
D) manipulation and cooptation
E) coercion

Accepted Answer

The method for overcoming resistance that has been chosen is participation, involving the sales personnel in planning for the change and stocking appropriate new items to sell to gardeners. This will help in engaging the employees and making them feel valued, which can reduce resistance to the change. Thus, choice B, participation, is the best option. Communication and negotiation can also be used in conjunction with participation. It is important to note that manipulation and cooptation, as well as coercion, are not effective methods for overcoming resistance as they can lead to negative consequences and damage employee morale.

Question 13

What is cooptation?

Accepted Answer

The answer of What is cooptation?...

Question 14

Your company, Johnson Farm Products, has decided to expand its traditional business serving farm owners in order to include home gardeners in its customer base. This change is not met with enthusiasm by the sales personnel who have had good long-term relationships with area farmers. You know that the change will be difficult if you cannot overcome the resistance of the sales personnel and obtain their cooperation. You have brought in the local extension agent to explain demographics and the changing nature of the area in which you live. The method for overcoming resistance that you have chosen is ________.
A) communication
B) participation
C) negotiation
D) manipulation and cooptation
E) coercion

Accepted Answer

By bringing in the local extension agent to explain demographics and the changing nature of the area, you are using communication as a method to overcome resistance by providing information and reasoning behind the change.

Question 15

The management of a firm threatens to close a manufacturing plant whose employees are resisting an across-the-board pay cut. If the threat is untrue, the management is using ________.
A) coercion
B) cooptation
C) communication
D) manipulation
E) procedural fairness

Accepted Answer

Manipulation involves misleading or deceiving employees to achieve a desired outcome, such as threatening to close a plant without the intention to do so.

Question 16

What are the various organizational sources of resistance to change?

Accepted Answer

The answer of What are the various organizational sources of...

Question 17

You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes. The method for overcoming resistance that you have chosen is ________.
A) communication
B) participation
C) negotiation
D) coercion
E) cooptation

Accepted Answer

Coercion involves the use of threats, force, or intimidation to overcome resistance. Threatening to eliminate positions and close down the company if employees don't change their attitudes is an example of coercion. While this may be effective in the short term, it can lead to resentment and distrust among employees and ultimately harm the company's culture and productivity. Other methods such as communication, participation, negotiation, and cooptation may be more effective in the long run.

Question 18

Cooptation is a form of both manipulation and participation.

Accepted Answer

Cooptation involves bringing in someone from outside a group or organization in order to gain their support or prevent their opposition. While it may involve some level of manipulation, it can also involve a level of participation, as the coopted individual is given some level of influence or involvement within the group. Thus, cooptation is a form of both manipulation and participation.

Question 19

What are the various ways in which employees express resistance to change?

Accepted Answer

The answer of What are the various ways in which...

Question 20

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.
A) coercion
B) cooptation
C) procedural fairness
D) distributive bargaining
E) operant conditioning

Accepted Answer

This scenario describes cooptation, which involves the incorporation of members of a group that is perceived as a threat or potential challenge into the power structure of the organization. The intention is to neutralize the group's oppositional influence by giving its members a stake in the success of the organization. In this case, the leaders of the resistance group are given a key role and sought out for advice in order to gain their endorsement and secure their loyalty to the organization.

Quiz 17: Organizational Change and Stress Management

Higher-level managers will resist changes proposed by subordinates, especially if these leaders are focused on ________ performance.

Which tactic to overcome resistance to change is a relatively inexpensive way to gain the support of adversaries, but may backfire if the targets become aware of the tactic?

When an employee's fear and anxiety are high, which of the following are appropriate actions to help the employee adjust?

People are more willing to accept changes if they trust the managers implementing them.

The application of direct threats or force upon resisters is called ________.

Coercion can be a highly effective agent of change.

If individuals resisting change are included in making change decisions in an attempt to gain their support, this approach is called ________.

Research has shown that formal information sessions employees' anxiety about the change, while providing high-quality information about the change their commitment to it.

Procedural fairness while implementing changes is especially important when ________.

Identify and define the various individual sources of resistance to change.

Which of the following tactics for overcoming resistance to change is most likely to be beneficial when employees' fear and anxiety are high?

You have decided to involve the sales personnel in planning for the change and in stocking appropriate new items to sell to gardeners. The method for overcoming resistance that you have chosen is ________.

What is cooptation?

The management of a firm threatens to close a manufacturing plant whose employees are resisting an across-the-board pay cut. If the threat is untrue, the management is using ________.

What are the various organizational sources of resistance to change?

You have threatened to eliminate positions and even to close down the company if your employees don't change their attitudes. The method for overcoming resistance that you have chosen is ________.

Cooptation is a form of both manipulation and participation.

What are the various ways in which employees express resistance to change?

"Buying off" the leaders of a resistance group by giving them a key role and seeking their advice not to find a better solution but to get their endorsement is an example of ________.