Adam,a team leader at a business process outsourcing firm,tells the human resource department that a significant share of his employees are missing deadlines.The department conducts a needs assessment and tells Adam that the employees' jobs require time management skills,so a training session on time management would be likely to improve performance.In this scenario,the department's recommendations would most likely be based on a(n)_____.

Question

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The department's recommendation is based on a task analysis, which identifies the skills needed for a job, such as time management in this case.

Adam,a Team Leader at a Business Process Outsourcing Firm,tells the Human