All-Best Milling is a small machine shop that makes custom parts for manufacturers in the metropolitan area where it is located.For 20 years,Monica was the office assistant.She was hired to fill a position that involved keeping track of customers' orders and purchasing supplies.After Monica retired,the company hired another office assistant to perform the same tasks.Soon afterward,however,the company's owner began hearing from frustrated customers complaining that when they called the company with questions and problems,no one was taking responsibility and helping them as Monica had.What problem with job analysis is most likely to have occurred when Monica retired?
A) All-Best should have engaged in downsizing so fewer employees could get the work done.
B) When hiring the new employee,All-Best failed to use the fixed job description found on O*Net.
C) All-Best Milling wasn't adaptable,although its environment was subject to change.
D) Monica took on customer service duties,but the job description didn't reflect the change.
E) The company didn't prevent Monica from changing her job based on personal preferences.

Question

Quizplus · Accepted Answer

The problem with job analysis that is most likely to have occurred when Monica retired is that she took on customer service duties, but the job description didn't reflect the change. This resulted in the new office assistant not taking on the same responsibilities and customers being frustrated with the lack of help and accountability. All-Best Milling should have updated the job description to reflect Monica's expanded duties, so that the new office assistant understood their responsibilities more fully.

All-Best Milling Is a Small Machine Shop That Makes Custom