Question 1

The city government of St. Louis wants to be certain that its employment tests are legal. Therefore, it will be careful to use
A)only personality tests.
B)only OSHA-approved tests.
C)tests approved by the city council, the highest local law-making body.
D)tests that are valid predictors of personality.
E)tests that are valid predictors of on-the-job performance.

Accepted Answer

The best choice would be to use tests that are valid predictors of on-the-job performance, as these tests are directly related to job requirements and are legally defensible. Using personality tests or tests approved by the city council may not be directly related to job performance and may even be deemed discriminatory. Using OSHA-approved tests may be useful for certain positions but may not be comprehensive enough for all job requirements. Using tests that are valid predictors of personality may also be discriminatory and may not be directly related to job performance.

Question 2

A list specifying qualifications necessary for a particular position is called a job
A)description.
B)specification.
C)analysis.
D)orientation.
E)inventory.

Accepted Answer

A job specification lists the specific qualifications required for a particular position, including education, skills, certifications, and experience. It is different from a job description, which outlines the duties and responsibilities of the position.

Question 3

Training may be used in an organization to educate employees on all of the following except
A)product information.
B)motivation.
C)business ethics.
D)customer service.
E)technical aspects of the job.

Accepted Answer

While training can certainly help to motivate employees indirectly by providing them with new skills and boosting their confidence, motivation itself is not typically the primary focus or goal of training programs. Instead, training is typically designed to provide employees with specific knowledge or skills that will enable them to perform their job duties more effectively or efficiently. This may include product information, customer service techniques, technical aspects of the job, or business ethics, among other things.

Question 4

When the American Telephone and Telegraph Company (AT&T) was recently building a new, multistory complex in downtown Kansas City, the work site was probably inspected for hazardous conditions by personnel from the
A)National Transportation Safety Board.
B)National Labor Safety Board.
C)National Fire Safety Training School.
D)Occupational Safety and Health Administration.
E)Federal Communications Commission.

Accepted Answer

Personnel from the Occupational Safety and Health Administration (OSHA) are responsible for inspecting work sites to ensure they comply with safety and health regulations. They oversee workplace safety for all industries, including construction, and have the authority to issue citations and penalties for violations.

Question 5

There are three forms of performance feedback interviews. In the tell-and-sell approach, the
A)employee tells his superior how he thinks he has performed and tries to sell the superior on how great he is.
B)employee listens as the superior tells him how bad his performance over the past year has been, and then the superior attempts to get him to agree to leave the company.
C)superior tells the employee what his perception of the employee's performance has been, and then the employee tries to sell him on his view of his own performance.
D)superior tells the employee how great his performance has been, and then the superior tries to sell him on accepting a position in another department of the company.
E)superior tells the employee how good or bad the employee's performance has been and then attempts to persuade the employee to accept this evaluation.

Accepted Answer

The best choice is E, where the superior tells the employee how good or bad the employee's performance has been and then attempts to persuade the employee to accept this evaluation. This approach allows for open communication and discussion about the employee's performance while still providing clear feedback from the superior. It also encourages the employee to accept the evaluation and work on improving their performance in the future.

Question 6

Chevron's 60,000 employees work for thirteen major operating companies in fifty eight countries. Each national unit does business according to the needs of its market. Effective management of human resources in such a complex environment is an awesome task, and the key to success is reliable, accurate management information. Thus, Chevron developed an online human resources information system, which is a critical tool in managing its human resources. As expected, one of the broad goals of the human resources information system is to help management
A)prepare specific job or position descriptions.
B)write a job specification for the computer programmer.
C)develop a replacement chart.
D)send greetings to employees on their birthdays.
E)utilize human resources efficiently to meet organizational goals.

Accepted Answer

The passage states that the key to success in managing human resources in a complex environment with multiple national units is reliable and accurate management information. The online human resources information system developed by Chevron is specifically mentioned as a critical tool in managing its human resources. Therefore, it can be inferred that one of the broad goals of the system is to utilize human resources efficiently to meet organizational goals. The other options, such as preparing job descriptions, writing job specifications, developing a replacement chart or sending greetings to employees do not necessarily require an online human resources information system and are not mentioned in the passage as goals of the system.

Question 7

When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft, it wants to hire the very best people to whom to entrust its extremely expensive equipment. Therefore, it looks for
A)only applicants from internal sources.
B)only applicants from external sources.
C)only pilots laid off from passenger carriers.
D)many more applicants than there are positions to be filled.
E)a very small number of applicants to reduce the time and costs required to examine the complex credentials of a larger number of applicants.

Accepted Answer

UPS needs to make sure that they have a large pool of qualified applicants to choose from so that they can select the very best candidates. This means that they need to have many more applicants than there are positions to be filled.

Question 8

Leading Lady, a manufacturer of maternity wear, maintains a database of information that records the various skills and abilities of its employees. This database can be referred to as a
A)replacement record.
B)skill appraisal system.
C)skills inventory.
D)skills database.
E)replacement chart.

Accepted Answer

The database maintained by Leading Lady that records the skills and abilities of its employees is a skills inventory. Option B, skill appraisal system, suggests a process of evaluating employee skills rather than simply recording them. Option A, replacement record, and Option E, replacement chart, both refer to a document that lists potential replacements for key positions within the organization, rather than a database of employee skills. Option D, skills database, is a valid term, but it is not as commonly used as skills inventory.

Question 9

Employment applications are used for two purposes: to familiarize interviewers with applicants' backgrounds and to
A)assess their aptitudes, skills, and abilities.
B)identify applicants who are worthy of further scrutiny.
C)get a better indication of applicants' communication skills-both written and verbal.
D)determine whether they want to select the applicants for hire.
E)find out if applicants know anyone who currently works at the company.

Accepted Answer

The answer of Employment applications are used for two purposes:...

Question 10

The policies and strategies pertaining to employee compensation comprise a
A)performance appraisal.
B)profit-sharing system.
C)compensation system.
D)wage survey.
E)job evaluation.

Accepted Answer

Employee compensation policies and strategies refer to the methods and plans implemented by an organization to determine and administer employee pay and benefits. This involves creating a compensation system that aligns with the overall organizational goals and objectives, including salary, bonuses, benefits, and other forms of compensation. It may also include conducting a wage survey to ensure that employees are being paid fairly and competitively within the industry. Performance appraisal and job evaluation are important components of employee compensation policies, but they are not comprehensive strategies that encompass all aspects of compensation. Profit-sharing may also be a part of the overall compensation plan, but it is not the sole factor. Thus, the best choice is C - compensation system.

Question 11

Blowfish Fisheries is considering hiring Hispanics to ensure the success of its newest products, blowfish enchiladas. The company expects that the additional cultural viewpoints will provide it with
A)cost advantages.
B)a marketing edge.
C)minority recruitment advantage.
D)cultural diversity.
E)a human resource advantage.

Accepted Answer

Hiring Hispanic employees would provide Blowfish Fisheries with a marketing edge as they can offer a unique and culturally relevant product to the Hispanic community.

Question 12

Whether or not secretaries are paid more than file clerks depends on the nature of a firm's ____ structure.
A)promotion
B)wage
C)organizational
D)evaluation
E)profit-sharing

Accepted Answer

The answer of Whether or not secretaries are paid more...

Question 13

A specific amount of money paid for each hour of work is called
A)salary.
B)wage.
C)benefits.
D)bonus.
E)compensation.

Accepted Answer

Wages are specific amounts paid for each hour of work. Salaries typically refer to a fixed annual payment, benefits include non-wage compensation (such as health insurance and retirement plans), and bonuses are additional payments given for exceptional performance or results. Compensation is a broader term that encompasses all forms of payment and benefits for employment.

Question 14

Legislation regarding HRM practices has been passed mainly to
A)promote job safety and to protect the rights of employers.
B)benefit politicians by decreasing unemployment, thus making them look good.
C)put small businesses that cannot afford to follow all the guidelines and policies set forth by government out of work.
D)ensure that men and women are paid equally for equal work.
E)protect the rights of employees, promote job safety, and eliminate discrimination in the workplace.

Accepted Answer

Legislation regarding HRM practices has been passed to protect the rights of employees, promote job safety, and eliminate discrimination in the workplace. The government's role is to ensure that businesses are following fair practices and not exploiting employees. This helps to create a level playing field for employers and employees, and promotes fairness and social equality. Legislation also helps to ensure that businesses are operating within ethical and legal boundaries.

Question 15

Suppose DynaScan, makers of LED-based digital signage, found that women could assemble more signage parts than men during a shift. Therefore, women would be paid a higher weekly salary than men. This would be legal because
A)there is a difference in gender of the workers.
B)there is a difference in performance.
C)telephone assembly falls into a protected category under the Federal Communications Act of 1933.
D)the women are paid more than the men rather than the other way around.
E)none of the above; this is illegal under the Equal Pay Act.

Accepted Answer

This would be legal because there is a difference in performance between women and men. However, it is important to ensure that the difference in pay is based solely on performance and not on gender. Any discrimination based on gender would be illegal under the Equal Pay Act.

Question 16

Activities that increase employee satisfaction such as satisfaction surveys, employee communication programs, exit interviews, and fair treatment are all part of which phase of the human resources management process?
A)Benefits and compensation
B)Job analysis
C)Developing human resources
D)Maintaining human resources
E)Acquiring human resources

Accepted Answer

Activities that increase employee satisfaction are typically part of the maintaining human resources phase, which focuses on retaining current employees and ensuring their job satisfaction. Benefits and compensation fall under this category as well, but job analysis, developing human resources, and acquiring human resources are all more focused on the recruitment and onboarding of new employees rather than retention.

Question 17

Martin Enterprises wants to ensure that it thoroughly understands all of its jobs so that it can determine the qualifications each job demands. To do so, Martin would first
A)draft job descriptions.
B)write job specifications.
C)conduct job analysis.
D)set up job orientations.
E)prepare a skills inventory.

Accepted Answer

Job analysis involves collecting information about job duties, responsibilities, skills, knowledge, abilities, and other specifications in order to determine the qualifications needed for a job. The other options listed are more specific tasks that may be done after job analysis, such as writing job descriptions or conducting job orientations.

Question 18

For the past ten years, Savco has obtained its best employees from private employment agencies. Now that it has three additional jobs to fill, it will probably continue to use
A)a skills inventory.
B)external recruiting.
C)internal recruiting.
D)vestibule selection.
E)external replacement.

Accepted Answer

Since Savco has been successful in obtaining its best employees from private employment agencies in the past, it is likely to continue using external recruiting to fill the three new jobs.

Question 19

Under ADA, employers are required to provide reasonable accommodation. Which of the following is an example of reasonable accommodation?
A)Company-provided lodging for the disabled
B)Company-provided transportation for the blind
C)Additional paid vacation for the mentally ill
D)Sign language interpreters for the deaf
E)Personal assistants for the disabled

Accepted Answer

Sign language interpreters for the deaf are a common and appropriate example of reasonable accommodation under ADA. The other options may not necessarily be reasonable accommodations, as they may not directly address the individual's disability and/or may create undue hardship for the employer.

Question 20

Employee compensation systems are generally developed and administered by ____, and pay increases and promotions are usually recommended by ____.
A)top management; HRM specialists
B)unions; line managers
C)HRM specialists; line managers
D)top management; unions
E)professional HR consultants; HRM staff personnel

Accepted Answer

Employee compensation systems are generally developed and administered by HRM specialists as they have the expertise and knowledge required to design and implement an effective compensation plan. However, pay increases and promotions are usually recommended by line managers as they are more closely involved in the day-to-day work of employees and have a better understanding of their performance and potential. Unions may also have a role in negotiating compensation and benefits for their members, but they are not typically involved in the development and administration of compensation systems. Top management may set the overall strategic direction for compensation, but they usually delegate the details to HRM specialists and line managers. Professional HR consultants may be used to provide advice and guidance, but they would not have the authority to develop or administer a compensation system on their own.

Quiz 9: Attracting and Retaining the Best Employees

The city government of St. Louis wants to be certain that its employment tests are legal. Therefore, it will be careful to use

A list specifying qualifications necessary for a particular position is called a job

Training may be used in an organization to educate employees on all of the following except

When the American Telephone and Telegraph Company (AT&T) was recently building a new, multistory complex in downtown Kansas City, the work site was probably inspected for hazardous conditions by personnel from the

There are three forms of performance feedback interviews. In the tell-and-sell approach, the

When United Parcel Service (UPS) is looking for crews to fly its giant 747 cargo aircraft, it wants to hire the very best people to whom to entrust its extremely expensive equipment. Therefore, it looks for

Leading Lady, a manufacturer of maternity wear, maintains a database of information that records the various skills and abilities of its employees. This database can be referred to as a

Employment applications are used for two purposes: to familiarize interviewers with applicants' backgrounds and to

The policies and strategies pertaining to employee compensation comprise a

Blowfish Fisheries is considering hiring Hispanics to ensure the success of its newest products, blowfish enchiladas. The company expects that the additional cultural viewpoints will provide it with

Whether or not secretaries are paid more than file clerks depends on the nature of a firm's ____ structure.

A specific amount of money paid for each hour of work is called

Legislation regarding HRM practices has been passed mainly to

Suppose DynaScan, makers of LED-based digital signage, found that women could assemble more signage parts than men during a shift. Therefore, women would be paid a higher weekly salary than men. This would be legal because

Activities that increase employee satisfaction such as satisfaction surveys, employee communication programs, exit interviews, and fair treatment are all part of which phase of the human resources management process?

Martin Enterprises wants to ensure that it thoroughly understands all of its jobs so that it can determine the qualifications each job demands. To do so, Martin would first

For the past ten years, Savco has obtained its best employees from private employment agencies. Now that it has three additional jobs to fill, it will probably continue to use

Under ADA, employers are required to provide reasonable accommodation. Which of the following is an example of reasonable accommodation?

Employee compensation systems are generally developed and administered by , and pay increases and promotions are usually recommended by .