Long-term customer satisfaction,especially in the face of service failures,requires organizations to empower front-line service personnel to identify problems and then provide solutions quickly and an empathetic way.

Question

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Empowering front-line service personnel to identify and solve problems quickly and empathetically can help ensure long-term customer satisfaction, particularly in cases where service failures occur. This approach allows issues to be addressed promptly and in a way that shows customers that their concerns are being taken seriously.

Long-Term Customer Satisfaction,especially in the Face of Service Failures,requires Organizations