The number of customers per day an organization's service delivery systems are designed to serve within a certain time frame is referred to as:
A)Service Capacity
B)Capacity Utilization
C)Productivity Potential
D)Service Throughput

Question

The number of customers per day an organization's service delivery systems are designed to serve within a certain time frame is referred to as:
A)​Service Capacity
B)​Capacity Utilization
C)​Productivity Potential
D)​Service Throughput

Quizplus · Accepted Answer

Service capacity refers to the maximum number of customers a service delivery system is designed to serve within a certain time frame. Capacity utilization refers to the actual number of customers being served within that time frame. Productivity potential is the maximum amount of output that can be produced with a given amount of input. Service throughput refers to the rate at which customers move through a service delivery system.

The Number of Customers Per Day an Organization's Service Delivery