When training customers to ensure a better service experience,services should recognize that
A)satisfying all customers with the same service delivery is virtually impossible.
B)significant differences in individuals' evaluations of other customers' behaviors are often rooted in easily observable characteristics.
C)some customers may be less inhibited when they are out-of-towners or among strangers.
D)All of these should be recognized by service organizations when training their customers.
E)None of these is relevant to service organizations when training their customers.

Question

Quizplus · Accepted Answer

All of these factors should be recognized by service organizations when training their customers. It is important to acknowledge that different customers will have varying needs and expectations, and that satisfying everyone with the same service delivery is virtually impossible. Service organizations should also recognize that some customers may evaluate others based on observable characteristics, and that certain customers may behave differently in unfamiliar situations. By acknowledging these factors, service organizations can better equip their customers to navigate different service scenarios and ensure a better overall service experience.

When Training Customers to Ensure a Better Service Experience,services Should