COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer Rage
-____________ refers to the array of people with differing ages,gender,socioeconomic backgrounds,knowledge or experience,ethnicity,and other characteristics who patronize a service organization.
Correct Answer:
Verified
Q23: COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer
Q24: COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer
Q25: Most cases of customer rage are not
Q26: To reduce the likelihood of customer rage,service
Q27: COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer
Q29: COMPLETION QUESTIONS
Customer Mix
Customer Education
SERVQUAL,SERVPERF
Service Script
Selecting,Training
Compatibility Management
Police Officers
Customer
Q30: The customer is an important element to
Q31: Customers may be disappointed with a service
Q32: When training customers to ensure a better
Q33: Service organizations that exert too much control
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