COMPLETION QUESTIONS Boundary Spanners

COMPLETION QUESTIONS
Boundary Spanners
Mystery Shopping
Technical Skills
Empowerment
Theatrical Improvisation
Jazz Improvisation
Social Skills
Discretionary Effort
Double-Barreled
Internal Marketing
Cross-Training
Emotional Labor
Emotional Intelligence
Costumes
-A service organization uses __________ when it decides to require its service personnel to wear uniforms while on the job.