Service personnel who fall short of operating at the maximum end of the discretionary effort scale run the risk of being viewed as ______________ when they are ___________ to discharge their responsibilities but are ______________ to do so.
A) malcontents,unwilling,able
B) malcontents,willing,unable
C) incompetent,unwilling,able
D) incompetent,unwilling,unable
E) malcontents,willing,able
Correct Answer:
Verified
Q17: The responsibility of creating a favorable emotional
Q18: With respect to service personnel,great social skills
Q19: Which type of service personnel,if any,has the
Q20: Which of the following service organization directives
Q21: COMPLETION QUESTIONS
Boundary Spanners
Mystery Shopping
Technical Skills
Empowerment
Theatrical Improvisation
Jazz Improvisation
Social
Q23: Which of the following activities should a
Q24: COMPLETION QUESTIONS
Boundary Spanners
Mystery Shopping
Technical Skills
Empowerment
Theatrical Improvisation
Jazz Improvisation
Social
Q25: COMPLETION QUESTIONS
Boundary Spanners
Mystery Shopping
Technical Skills
Empowerment
Theatrical Improvisation
Jazz Improvisation
Social
Q26: COMPLETION QUESTIONS
Boundary Spanners
Mystery Shopping
Technical Skills
Empowerment
Theatrical Improvisation
Jazz Improvisation
Social
Q27: COMPLETION QUESTIONS
Boundary Spanners
Mystery Shopping
Technical Skills
Empowerment
Theatrical Improvisation
Jazz Improvisation
Social
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