The responsibility of creating a favorable emotional customer response can take a toll on frontline service employees.

Question

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Frontline service employees are responsible for creating a positive emotional connection with customers, which can be emotionally draining and challenging. They must manage their own emotions while also responding to and addressing the emotions of customers. This level of responsibility and emotional labor can lead to burnout and stress for frontline service employees.

The Responsibility of Creating a Favorable Emotional Customer Response Can