The _______________ Strategy Seeks to Gain a Competitive Advantage by ______________

The _______________ strategy seeks to gain a competitive advantage by ______________.

A) Sur/petition,focusing on customer relationship management to build strong long-term customer loyalty
B) Dramatizing the Performance,effectively managing the frontstage and backstage areas,the employees,and the customers
C) Jazz Your Delivery,using modern communication and transportation technology to maintain close contact with employees and customers
D) Harnessing Technology,surpassing competition by creating value monopolies
E) Build Relationships,teaching service employees improvisational techniques to strengthen their ability to serve the customer