Enlightened service organizations anticipate the need for service recovery.
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Q5: A significant function of customer service is
Q6: In order to win customers,excellent customer service
Q7: An example of a customer service in
Q8: Customer service should be the responsibility of
Q9: Customer complaints or suggestions are often a
Q11: Since all customers are equally attractive,a lost
Q12: The cost of retaining existing customers is
Q13: Many service organizations have comprehensive service recovery
Q14: Customer service refers to all customer-provider interactions,including
Q15: A customer lifetime value approach is one
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