Sandeep Gill, the manager of a provincial credit union, hired five new tellers based on interviews as the selection tool. Although Sandeep thought he had planned the candidate interviewing process well the three candidates who were rated the highest in the interview, and hired, did not meet basic performance expectations. Which of the following is the primary problem with the selection tool chosen by Sandeep?
A) Validity
B) Integrity
C) Reliability
D) Stability
E) Consistency

Question

Quizplus · Accepted Answer

The primary problem with the selection tool chosen by Sandeep is validity, which refers to the extent that an assessment tool (in this case, candidate interviews) measures what it is supposed to measure. The fact that the three candidates who were rated the highest in the interview did not meet basic performance expectations suggests that the interview process did not effectively measure the skills and qualities necessary for success in the job.

Sandeep Gill, the Manager of a Provincial Credit Union, Hired