Additional Case 14.2 Gloria, an Employee at Hamilton Resources, Which Is a Unionized

Additional Case 14.2
Gloria, an employee at Hamilton Resources, which is a unionized company, has performance and absenteeism problems. Gloria's manager, Dean, wants to fire her immediately. As the HR manager at Hamilton, you explain to Dean that he needs to try to improve the employee's performance first and save termination as a last resort.
Sometime later, the CEO asks you to review and update the firm's employee discipline process. He wants to give employees as much responsibility for their own performance improvement as possible. He is also willing to invest in management training to ensure the best and most fair process. As HR manager, you will be responsible for training managers on the new discipline process.
-Refer to Additional Case 14.2.Hamilton's discipline program must include which of the following to be legally defensible and warranted?

A) Two-way communication
B) Regular performance appraisals
C) Top-level management review
D) Reasonable rules and penalties