When assessing the basis of a performance problem,managers should focus on employee ability and motivation,and largely ignore situational factors,since these are beyond the employee's control.

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Managers should consider both employee ability and motivation as well as situational factors when assessing performance problems. Situational factors, such as technology, resources, and organizational culture, can have a significant impact on an employee's ability to perform well. Managers should also look at whether there are any external factors that are affecting an employee's motivation and try to address those issues. It is important to consider a variety of factors when evaluating performance problems to ensure that the appropriate solutions are identified and implemented.

When Assessing the Basis of a Performance Problem,managers Should Focus