Question 1

Organizational communication that follows the lines of the organization chart is called ________.
A)connective communication
B)ceremonial communication
C)formal organizational communication
D)nonverbal communication
E)collaborative organizational communication

Accepted Answer

Formal organizational communication refers to communication that follows the established lines of the organization chart. It is structured and often used for official business such as meetings, reports, and memos.

Question 2

You are the manager of a legal consulting firm.Which of the following is an example of microbarrier of communication that you are likely to come across?
A)The firm has several international clients who speak different languages and have different cultures.
B)The legal data that your firm processes on a daily basis is increasingly becoming more complex.
C)The firm must keep abreast of the frequent changes that are made to laws and regulations in order to remain competitive.
D)The firm is forced to maintain a highly efficient information system to be able to access timely and accurate information.
E)The firm's clients incorrectly perceive the information that is provided to them.

Accepted Answer

The microbarrier to communication is the clients' incorrect perception of the information provided to them. This could be due to language barriers, cultural differences, or other factors, but it ultimately creates a barrier to effective communication between the legal consulting firm and their clients. The other options provided in the question are either unrelated to communication barriers or are macro-level issues rather than micro-level issues.

Question 3

Which of the following is considered the first step toward effective communication?
A)clarifying the idea or problem to be communicated
B)examining the true purpose of communication
C)consulting with others in planning communication
D)identifying actions that support the message being communicated
E)understanding the total physical and human setting

Accepted Answer

The answer of Which of the following is considered the...

Question 4

________ is the destination's reaction to a message.
A)Perception
B)Feedback
C)Channeling
D)Signaling
E)Grapevine

Accepted Answer

Feedback refers to the response or reaction of the destination (receiver) to a message sent by the source. It is an essential component of the communication process as it helps determine the effectiveness of the message and allows for adjustments to be made.

Question 5

Which of the following statements is true regarding nonverbal communication?
A)It is highly consistent with verbal communication.
B)It has little influence on the total effect of communication.
C)It cannot be used to encode and transmit thoughts.
D)Nonverbal messages can be used to add content to verbal messages.
E)Nonverbal messages do not include vocal tones.

Accepted Answer

Nonverbal messages can be used to add content to verbal messages. Nonverbal communication includes body language, facial expressions, gestures, eye contact, and vocal tones, among other things. These nonverbal cues can convey additional meaning, emotions, or attitudes that supplement or even contradict the verbal message. Therefore, nonverbal communication can significantly impact the total effect of communication.

Question 6

Which of the following is an example of a nonverbal form of communication?
A)words used in emails
B)tone used in conference calls
C)words used in indirect communication
D)a performance appraisal report
E)language of communication

Accepted Answer

Nonverbal communication refers to the transmission of messages without the use of words. Tone of voice is an example of nonverbal communication as it conveys the speaker's mood or emotion without using words. The other options involve the use of words in some form, making them examples of verbal communication.

Question 7

Organizational philosophy is primarily conveyed through ________.
A)upward communication
B)lateral communication
C)downward communication
D)horizontal communication
E)informal communication

Accepted Answer

Organizational philosophy is mainly conveyed through downward communication because it involves the transfer of information from higher-ups to lower-level employees. This type of communication includes directives, company policies, and feedback on employee performance, which all reflect the organization's core beliefs and values. Upward, lateral, and horizontal communication channels may also reflect aspects of the organizational philosophy, but they are not the primary means of conveying it. Informal communication channels are unlikely to convey the organizational philosophy in a deliberate and consistent manner.

Question 8

Which of the following should the source do to gather nonverbal feedback?
A)Observe the destination's gestures and facial expressions.
B)Ask the destination questions about the message.
C)Repeat the message and ask for specific feedback.
D)Ask the destination about how the message was perceived.
E)Use tests and procedures that suit the situation.

Accepted Answer

The source should observe the destination's gestures and facial expressions to gather nonverbal feedback. Nonverbal cues can provide clues about how the destination is receiving and interpreting the message, which can help the source adjust their communication accordingly. Asking questions or repeating the message may elicit verbal feedback, but may not provide as much insight into nonverbal cues. Using tests or procedures may not be appropriate or necessary for every communication situation.

Question 9

American Visual Network,Inc.,a media and entertainment company,is involved in the production,distribution,and marketing of television programs and Internet broadcasting.The company uses various techniques to promote internal communication.Which of the following programs of the company is an example of upward communication?
A)The company describes its management objectives on its Web site.
B)The management philosophy is communicated to employees through training manuals.
C)The company conducts an attitude survey to understand employees' opinion of the management.
D)The company conducts a collaborative training program to improve coordination between different departments.
E)Product training programs are conducted for newly recruited employees.

Accepted Answer

Conducting an attitude survey to understand employees' opinion of the management is an example of upward communication as it allows employees to provide feedback and opinions to the management. The other options mentioned are examples of downward communication where the management communicates with employees.

Question 10

Many organizations implement grievance procedures to assist employees.Such procedures are an example of ________.
A)downward communication
B)upward communication
C)collaborative communication
D)lateral communication
E)parallel communication

Accepted Answer

Grievance procedures are a form of upward communication, as employees are able to communicate their complaints to management or HR representatives for resolution.

Question 11

Peterson is a salesperson.He considers nonverbal feedback to be extremely important when making a sales presentation.He can gather nonverbal feedback by ________.
A)providing the customer with visual aids instead of speaking to them
B)asking the customer to fill up a feedback form at the end of the presentation
C)repeating the message and asking for specific feedback
D)paying attention to the customer's facial expressions and gestures
E)using sales tests and trial closes that help to assess a situation

Accepted Answer

Nonverbal feedback includes facial expressions and gestures, which can be observed by paying attention to the customer during the sales presentation. Providing visual aids may help with the presentation but may not necessarily provide nonverbal feedback. Asking for feedback at the end of the presentation may be helpful, but it is not necessarily nonverbal. Repeating the message and asking for feedback may be helpful, but it may not necessarily provide nonverbal feedback. Using sales tests and trial closes may help assess a situation, but it may not necessarily provide nonverbal feedback.

Question 12

George is the human resources manager of a small-scale manufacturing company.Which of the following is the best example of nonverbal communication?
A)He sends an angry email to one of the employees.
B)He uses a loud tone when speaking with a group of employees.
C)He uses words with implicit meanings when he talks to subordinates.
D)He prepares a performance appraisal report for one of the employees.
E)He uses harsh words during a meeting with one of his coworkers.

Accepted Answer

Nonverbal communication refers to any communication that is not spoken or written. Using a loud tone when speaking with a group of employees is an example of nonverbal communication as it conveys a certain tone or mood without using words. Option A, C, D, and E all involve either written or spoken words and therefore do not qualify as nonverbal communication.

Question 13

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research.This is an example of which of the following types of communication?
A)upward
B)vertical
C)virtual
D)downward
E)lateral

Accepted Answer

This is an example of lateral communication, which refers to communication that occurs between colleagues who are on the same hierarchical level within the organization.

Question 14

Which of the following is a common downward organizational communication tool?
A)position descriptions
B)grievance procedures
C)attitude surveys
D)suggestion systems
E)socialization programs

Accepted Answer

Position descriptions are commonly used by management to communicate job responsibilities, duties, and expectations to employees. Downward communication refers to communication that flows from management to employees, and position descriptions are one of the most common tools used to facilitate this type of communication. Grievance procedures, attitude surveys, suggestion systems, and socialization programs are all forms of upward communication, which flow from employees to management.

Question 15

The head of the HR department meets the head of the production department to discuss the production team's staffing needs for the next two quarters.This is an example of ________.
A)upward communication
B)downward communication
C)informal communication
D)lateral communication
E)external communication

Accepted Answer

This is an example of lateral communication because the heads of two different departments are communicating with each other. Upward communication is when lower-level employees communicate with higher-level employees, while downward communication is the opposite. Informal communication refers to casual conversations that occur outside of formal channels. External communication refers to communication with individuals or organizations outside of the company.

Question 16

Carolyn joins Arbitrar Consultants as a sales trainee.Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company.This is an example of ________.
A)upward communication
B)parallel communication
C)downward communication
D)horizontal communication
E)lateral communication

Accepted Answer

This is an example of downward communication, where information flows from a higher level (manager) down to a lower level (employee/trainee).

Question 17

What is the major purpose of feedback in the communication process?
A)It is used by the source to ensure successful communication.
B)It can be used to boost the legitimate power of managers.
C)It provides formal documentation of the communication process.
D)It helps the source avoid questions from the destination.
E)It fosters lateral communication in the organization.

Accepted Answer

The major purpose of feedback in the communication process is for the source to ensure successful communication. Feedback allows the source to adjust their message or delivery method to ensure that it was understood by the destination.

Question 18

Which of the following is most likely to encourage upward formal communication?
A)performance reviews
B)position descriptions
C)closed-door policies
D)suggestion systems
E)grapevines

Accepted Answer

The answer of Which of the following is most likely...

Question 19

Which of the following observations is consistent with the "ten commandments of good communication"?
A)All communications should be planned by the sender alone.
B)Focus more on the content than the overtones in communication.
C)Communication should be avoided if the receiver cannot perceive it correctly.
D)Communications must be planned with the past in mind.
E)Convey as much information as possible in each communication.

Accepted Answer

The answer of Which of the following observations is consistent...

Question 20

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.
A)upward communication
B)lateral communication
C)downward communication
D)informal communication networks
E)internal communication networks

Accepted Answer

Lateral communication is communication that occurs between people at the same hierarchical level in an organization. This type of communication is essential for departmental relationships to coordinate and work together towards the same management system objectives. Upward communication is important for employees to share their concerns or suggestions with higher-level managers, while downward communication is important for managers to give direction and provide feedback to their employees. Informal communication networks are not reliable tools for coordinating departmental relationships, as they are not structured or monitored by the organization. Internal communication networks may be helpful, but they are not as essential as lateral communication for coordinating departmental relationships.

Quiz 14: Influencing and Communication

Organizational communication that follows the lines of the organization chart is called ________.

You are the manager of a legal consulting firm.Which of the following is an example of microbarrier of communication that you are likely to come across?

Which of the following is considered the first step toward effective communication?

________ is the destination's reaction to a message.

Which of the following statements is true regarding nonverbal communication?

Which of the following is an example of a nonverbal form of communication?

Organizational philosophy is primarily conveyed through ________.

Which of the following should the source do to gather nonverbal feedback?

Many organizations implement grievance procedures to assist employees.Such procedures are an example of ________.

Peterson is a salesperson.He considers nonverbal feedback to be extremely important when making a sales presentation.He can gather nonverbal feedback by ________.

George is the human resources manager of a small-scale manufacturing company.Which of the following is the best example of nonverbal communication?

The members of a company's marketing team regularly meet with their peers from the R&D department to share information and insights on customer product preferences that they have gathered through market research.This is an example of which of the following types of communication?

Which of the following is a common downward organizational communication tool?

The head of the HR department meets the head of the production department to discuss the production team's staffing needs for the next two quarters.This is an example of ________.

Carolyn joins Arbitrar Consultants as a sales trainee.Her manager sends her an email outlining her role and responsibilities and the specific tasks she will be in charge of at the company.This is an example of ________.

What is the major purpose of feedback in the communication process?

Which of the following is most likely to encourage upward formal communication?

Which of the following observations is consistent with the "ten commandments of good communication"?

Departmental relationships can be coordinated well enough to enhance the attainment of management system objectives only through ________.