Question 1

Which of the following is the most accurate observation of product quality?

Accepted Answer

The most accurate observation of product quality is that it is a measure of how well a product does what it is intended to do. This definition captures the essence of quality as meeting customer expectations and fulfilling the purpose for which the product was created. The other options are either too narrow (A, E) or too broad (C, D) in their definition of product quality.

Question 2

Furntech Corporation manufactures and markets traditional and computer-related office products and supplies.The company is looking for ways to improve its productivity to become more competitive.Which of the following actions of the company will be least effective in improving organizational productivity?

Accepted Answer

Reducing the level of production will not directly improve productivity. While focusing on product quality is important, it should be done in conjunction with other methods of improving productivity such as automation and employee training.

Question 3

________ refers to the relationship between the total amount of goods or services being produced and the organizational resources needed to produce them.

Accepted Answer

Productivity measures the efficiency of resource utilization in producing goods or services. It is the ratio between the output (goods or services produced) and the input (organizational resources used for production). Therefore, productivity directly relates to the relationship between the total amount of goods or services being produced and the organizational resources needed to produce them.

Question 4

The first step in using quality circles is ________.

Accepted Answer

The answer of The first step in using quality circles...

Question 5

________ is an operational plan of action outlining which goods and services an organization will produce and market.

Accepted Answer

A product strategy outlines the details for the goods and services an organization will produce and market. The other options (capacity strategy, process strategy, layout strategy, and location strategy) are also important operational plans, but they focus on different aspects of an organization's operations.

Question 6

Which of the following statements is true about production in organizations?

Accepted Answer

Production is the process of transforming inputs into outputs. This is true for all types of organizations, including service organizations. The production process is an important part of an organization's value chain because it adds value to the final product or service. Organizational assets, such as capital and labor, are used in the production process and are transformed into the final output. Therefore, option D is the correct statement about production in organizations.

Question 7

________ is the process used to determine how many products should be inspected to calculate a probability that the total number of products will meet organizational quality standards.

Accepted Answer

The process described is known as statistical quality control, which involves inspecting a sample of products to make statistical inferences about the quality of the entire population of products. Quality assurance refers to the overall process of ensuring quality, while Six Sigma and quality circles are specific methodologies for improving quality. The Kaizen procedure is a continuous improvement process often used in lean manufacturing, but it does not specifically relate to determining inspection sample sizes.

Question 8

Which of the following is an example of a modern capacity strategy?

Accepted Answer

Constructing smaller and more specialized plants that focus on a few tasks is an example of a modern capacity strategy. This allows for flexibility and quicker response times to changing customer demands, as well as potentially lower costs of production. The other choices are not examples of modern capacity strategies. A) building large plants that perform all value adding activities does not allow for flexibility, B) producing more than actual demand is a traditional approach and can lead to excess inventory and waste, C) building large specialized plants can lead to higher costs and potential risks in case of unexpected disruptions, and E) producing less than actual demand can lead to stock-outs and dissatisfied customers.

Question 9

James believes that involving all company employees in quality control would help them obtain better ideas on how to solve quality problems.It would also help the firm improve employee morale.Which of the following strategies should he use for this purpose?

Accepted Answer

Quality circles involve small groups of employees from different departments who meet regularly to discuss quality issues and suggest solutions. This strategy would be ideal for involving all company employees in quality control and obtaining better ideas on how to solve quality problems. Additionally, it would help to improve employee morale by giving them a sense of ownership and involvement in the quality process. Six Sigma and statistical quality control are more focused on data analysis and may not involve all employees, while flexible manufacturing and quality assurance are geared towards manufacturing processes rather than quality control solutions.

Question 10

According to Deming's flow diagram for improving product quality,which of the following is the next step after the receipt and test of materials?

Accepted Answer

According to Deming's flow diagram, the next step after the receipt and test of materials is to test processes, machines, methods, and costs. This is because it is important to ensure that the production processes are efficient and effective in order to produce high-quality products consistently. Only after testing and improving these processes can production and assembly of raw materials be carried out. Therefore, choice A is the correct answer.

Question 11

A flow of interrelated events toward a goal,purpose,or end is specifically referred to as a ________.

Accepted Answer

A process refers to a sequence of interrelated events or activities that are aimed at achieving a specific goal or objective. It involves the flow of inputs, activities, and outputs in a specific sequence to achieve the desired end. A system, on the other hand, is a group of interdependent or interconnected components or parts that work together to achieve a common purpose. A strategy is a plan of action or approach designed to achieve a specific goal or objective. A scheme is a plan or plot intended to achieve a specific purpose, typically one that is considered dishonest or illegal. A structure refers to a physical or organizational arrangement or framework. While all of these terms can involve a flow or sequence of events, the term process is the best fit for the given description.

Question 12

The performance of managerial activities that involve selecting,designing,managing,controlling and updating production systems is called ________.

Accepted Answer

Operations management involves overseeing the production process, from selecting and designing the system to managing and updating it. Strategic management involves making decisions about long-term goals and direction, while tactical management involves implementing specific actions to achieve those goals. Input management is a more specific term related to managing the inputs (such as raw materials) into a production process. Service management specifically applies to managing the production of services rather than goods.

Question 13

In an attempt to reduce the number of defective products,James decides to select and inspect a sample to ensure that the units produced meet the established quality standards.Which of the following is a specific technique used to determine how many products should be included in the sample?

Accepted Answer

The specific technique used to determine how many products should be included in the sample is statistical quality control. This involves using statistical methods to analyze data and identify patterns to ensure that products meet quality standards. Six Sigma, flexible manufacturing, quality circles, and quality assurance are all important concepts in quality management, but they do not specifically address the question of how to determine sample size for inspection.

Question 14

Which of the following terms specifically refers to the ratio of outputs to inputs?

Accepted Answer

Productivity specifically refers to the ratio of outputs to inputs, while credibility, quality, revenue, and competency do not necessarily involve a ratio of outputs to inputs.

Question 15

Quality assurance is a(n)________.

Accepted Answer

Quality assurance is an operations process involving a broad group of activities aimed at achieving the organization's quality objectives. It includes processes such as setting quality standards, conducting reviews and audits, and continuous improvement efforts to enhance product and service quality.

Question 16

As production manager,James has noticed that their mistakes in production are getting very costly.He decides to make the employee training sessions more rigorous.Which of these philosophies would best fit his quality control problem?

Accepted Answer

The answer of As production manager,James has noticed that their...

Question 17

The assets available to managers for production are called ________.

Accepted Answer

The term "organizational resources" refers to the assets available to managers for production, such as employees, equipment, technology, and financial resources. Managerial structures, organizational layouts, process structures, and functional layouts are all related to the design and management of an organization, but they do not necessarily refer specifically to the resources available for production.

Question 18

Which of the following is the best strategy that a company can use to improve organizational productivity?

Accepted Answer

Automating lengthy processes in the value chain can help save time, reduce errors, and increase efficiency. This can ultimately lead to improved productivity within the organization. Increasing employee salaries and incentives or allocating more budget may not necessarily lead to increased productivity if the underlying processes are inefficient. Attempting to increase bargaining power with suppliers or reducing the number of units produced per day may be effective strategies in certain situations, but they are not necessarily the best overall strategy for improving organizational productivity.

Question 19

________ is a plan of action aimed at providing the organization with the right facilities to produce the needed output at the right time.

Accepted Answer

Capacity strategy is a plan of action aimed at providing the organization with the right facilities to produce the needed output at the right time. It involves determining the capacity required to meet demand, analyzing the existing capacity, and then making decisions about expanding capacity, reducing it or simply maintaining it.

Question 20

An organization decides to improve its raw material handling process by buying a material handling crane.This is an example of using ________.

Accepted Answer

The organization is using automation by buying a material handling crane to improve its raw material handling process.

Quiz 21: Production and Control