In cases when the reader is likely to respond negatively, the direct approach is preferred.

Name: In cases when the reader is likely to respond negatively, the direct approach is preferred.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

In cases when the reader is likely to respond negatively, the indirect approach is preferred because it allows the reader to understand the reasoning behind the message before being confronted with potentially upsetting news or requests.

In Cases When the Reader Is Likely to Respond Negatively