The more you write about a topic, the more you emphasize it.
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Q7: The use of you-viewpoint requires the mandatory
Q8: Rubber stamp expressions develop goodwill as they
Q9: In writing messages to an individual in
Q10: A message telling a reader how to
Q11: The we-viewpoint is more effective in building
Q13: Negative words should be used to convey
Q14: People generally prefer positive to negative feelings,
Q15: In order to generate goodwill, messages should
Q16: Building goodwill through messages is gratifying to
Q17: Words that create positive meanings in the
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