Fast and easy navigation, shopping, and purchasing, and prompt shipping and delivery are part of the _______________ success factor for retailing on the Web.
A) Performance and service efficiency
B) Selection and value
C) Advertising and incentives
D) Great customer communication

Question

Quizplus · Accepted Answer

Fast and easy navigation, shopping, and purchasing, and prompt shipping and delivery are all aspects of performance and service efficiency, which is a key success factor for retailing on the web. Selection and value, advertising and incentives, and great customer communication are also important, but they may not be as critical to the overall success of an online retailer as performance and service efficiency.

Fast and Easy Navigation, Shopping, and Purchasing, and Prompt Shipping