Linking of customers, suppliers, company representatives, and others via newsgroups, chat rooms, and links to related sites are part of the _______________ success factor for retailing on the Web.
A) Performance and service efficiency
B) Selection and value
C) Personal attention
D) Community relationships

Question

Quizplus · Accepted Answer

Linking customers, suppliers, company representatives and others through newsgroups, chat rooms and related sites creates a sense of community and fosters relationships between these groups, making it easier for the retailer to build trust and loyalty among its customers. This is why community relationships are a crucial success factor for retailing on the Web.

Linking of Customers, Suppliers, Company Representatives, and Others Via Newsgroups