CRM software uses information technology to create an enterprisewide system that integrates and automates many of the _______________ processes with which customers interact.
A) sales
B) customer-serving
C) marketing
D) All of the choices are correct.

Question

Quizplus · Accepted Answer

CRM software can be used to integrate and automate many customer-related processes, including sales, customer service, and marketing. Therefore, all of the choices are correct.

CRM Software Uses Information Technology to Create an Enterprisewide System