During his first few days on the job as a sales clerk at Rainbow Mart,a big-box chain,Rick learned about customer service,inventory,processing returns,and dozens of other details.Yet during his first hour on the floor,Rick became flustered when he realized he could not operate the cash register.Of course,he had actually been taught this basic skill;Rick was simply experiencing ________,a common problem of communication in the organizational environment.
A)the grapevine
B)filtering
C)information overload
D)open-book management
E)boundarylessness

Question

Quizplus · Accepted Answer

The scenario describes Rick experiencing information overload, which is a common problem in organizations where employees are inundated with a large amount of information or training in a short period of time, making it difficult to retain and apply all of the information effectively.

During His First Few Days on the Job as a Sales