A matrix structure is characterized by poor customer service as it is easy to "pass the buck" if you have two bosses.

Name: A matrix structure is characterized by poor customer service as it is easy to "pass the buck" if you have two bosses.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

A matrix structure does not necessarily lead to poor customer service. It depends on several factors such as clear communication and accountability, well-defined roles and responsibilities, and effective collaboration among teams.

A Matrix Structure Is Characterized by Poor Customer Service as It