At Infibeam Solutions, the workers under one manager are expected to follow specific timings for their shifts, and the workers under another manager are given the liberty of flexible timings. Which of the following characteristics of a bureaucracy has the company neglected?
A) clear division of labour
B) clear hierarchy of authority
C) unity of direction
D) careers based on merit
E) impersonality

Question

Quizplus · Accepted Answer

The company has neglected the characteristic of impersonality, which refers to the standardization of rules and procedures for all employees regardless of their individual characteristics. By giving flexible timings to some workers based on the manager's discretion, the company is not maintaining consistent and objective policies for all employees.

At Infibeam Solutions, the Workers Under One Manager Are Expected