The basic principles behind TQM that Deming taught the Japanese include
A) tally defects, analyze and trace them to the source, make corrections, measure what follows.
B) tally defects, analyze and trace them to the source, redesign the manufacturing process
C) tally defects, analyze and trace them to the source, make corrections
D) tally defects, analyze and trace them to the source, make corrections, solicit customer feedback
E) none of the above

Question

Quizplus · Accepted Answer

Deming's approach to Total Quality Management (TQM) emphasizes identifying defects, analyzing and tracing them back to their source, making necessary corrections, and then measuring the outcomes to ensure improvements. This process is aimed at continuous quality improvement in manufacturing and services.

The Basic Principles Behind TQM That Deming Taught the Japanese