Question 1

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries,claiming that the company is becoming 'depersonalised'.They are most likely resisting change due to ________.
A)habit
B)fear of losing status
C)conflicts with company goals
D)uncertainty

Accepted Answer

The answer of Employees at a company protest a change...

Question 2

Define 'participation',when it should be used,its advantages and disadvantages.

Accepted Answer

The answer of Define 'participation',when it should be used,its advantages...

Question 3

A technique that helps employees shape the change that includes them in the decision-making process is ________.
A)participation
B)bargaining
C)coercion
D)persuasion

Accepted Answer

Participation allows employees to contribute to the decision-making process, which increases their sense of ownership and commitment to the change. Bargaining, coercion, and persuasion may not involve collaboration or input from employees.

Question 4

One reason people resist change is that it substitutes ambiguity for uncertainty.

Accepted Answer

One reason people resist change is that it substitutes uncertainty for ambiguity. People often prefer the known and familiar, even if it's imperfect, over the unknown and potentially risky outcomes of change.

Question 5

In a short essay,discuss why people resist change due to the fear of losing possessions.Include an example to support your answer.

Accepted Answer

The answer of In a short essay,discuss why people resist...

Question 6

Stress in the workplace is an adverse reaction that people have in response to ________.
A)having too much confidence in themselves
B)lack of ambition
C)demands,constraints and opportunities
D)too much ambition

Accepted Answer

Stress in the workplace is a response to demands, constraints, and opportunities present in the work environment. It is not caused by having too much or too little ambition or confidence.

Question 7

When an entire workforce threatens to go on strike to protest a work change,managers might try this method of reducing resistance to change.
A)Education and communication.
B)Facilitation and support.
C)Negotiation.
D)Participation.

Accepted Answer

Negotiation is the best choice in this scenario because managers can work with the employees to find a compromise or solution that meets everyone's needs. This allows the employees to feel heard and valued, which can reduce their resistance to the change. Education and communication, facilitation and support, and participation may not be as effective in this scenario because the employees have already indicated a willingness to strike.

Question 8

An actor on stage getting 'up' for a performance is an example of which of the following?
A)A positive aspect of stress.
B)A negative aspect of stress.
C)A condition not related to stress.
D)Both a positive and a negative aspect of stress.

Accepted Answer

Getting 'up' for a performance is an example of a positive aspect of stress, as it can enhance performance and increase motivation.

Question 9

In a short essay,discuss why people resist change when they think it is incompatible with organisational goals.Include an example to support your answer.

Accepted Answer

The answer of In a short essay,discuss why people resist...

Question 10

Negotiation twists and distorts facts to reduce resistance to change.

Accepted Answer

Negotiation involves discussing and finding a mutually acceptable solution; it does not inherently involve twisting or distorting facts.

Question 11

Education is a good way to overcome resistance to change due to misinformation.

Accepted Answer

Education can help individuals gain accurate information and knowledge, which can help them overcome resistance to change based on misinformation. Education can help individuals understand the benefits of change and provide them with the necessary skills and tools to adapt to new situations. Therefore, education can be a useful way to overcome resistance to change.

Question 12

When managers threaten to fire workers unless they agree to go along with new company policies,they are using which of the following?
A)Coercion.
B)Manipulation.
C)Education and communication.
D)Negotiation.

Accepted Answer

Coercion involves using threats or force to get someone to do something against their will. In this case, the managers are threatening to fire workers if they don't comply with the new policies, which is a form of coercion. Manipulation involves using deception or trickery to influence someone's behavior. Education and communication involve providing information and reasons to help someone understand why a certain action or policy is necessary. Negotiation involves finding a mutually agreeable solution through discussion and compromise, which is not present in this scenario.

Question 13

When views of the past are over-complicated,they prevent people from seeing the need for change.

Accepted Answer

Simplifying views of the past can sometimes obscure the complexities and nuances that are necessary for understanding why change is needed. Recognizing the intricacies of past events can actually highlight the need for change by providing a more accurate picture of what has led to the current state.

Question 14

Adopting new methods is a change that usually meets great resistance.

Accepted Answer

Adopting new methods requires individuals or organizations to alter their behavior and routines, which can be uncomfortable and challenging. As a result, there is often resistance to change.

Question 15

Define 'mental maps'.

Accepted Answer

The answer of Define 'mental maps'....

Question 16

A major disadvantage of coercion is that it may be illegal.

Accepted Answer

Coercion involves the use of force, threats, or intimidation to compel someone to do something against their will. In most cases, coercion is considered illegal as it violates the individual's rights and can result in legal consequences for the coercer.

Question 17

Change threatens the investments already made in the status quo.

Accepted Answer

Change can disrupt the current state of affairs and can render previous investments or strategies obsolete. This can create resistance to change from those who have already invested in the status quo.

Question 18

When a manager attempts to buy off a key leader who opposes change by offering her a promotion,he is using which of the following methods of reducing resistance to change?
A)Co-optation.
B)Negotiation.
C)Coercion.
D)Manipulation.

Accepted Answer

Co-optation is a method of reducing resistance to change by offering a key individual or group a role in the change process or in the decision-making process that will affect them. In this case, the manager is attempting to buy off a key leader who opposes change by offering her a promotion, which is a form of co-optation. The manager is trying to bring the key leader on board with the change by giving her a more influential role in the organization.

Question 19

A technique that helps employees deal with change that appeals to their sense of logic is ________.
A)influence and persuasion
B)manipulation
C)coercion or threats to employees
D)education and communication

Accepted Answer

Education and communication appeals to employees' sense of logic by providing them with information and reasoning behind the change, thus enabling them to understand the change and its potential benefits. This transparent approach helps them feel involved in the process and reduce resistance to change. On the other hand, influence, persuasion, manipulation, coercion, and threats to employees are not effective techniques for dealing with change as they focus on changing employee behavior without addressing their concerns or understanding.

Question 20

A manager who mentions that supervisors might lose their jobs if they don't go along with a change is using the technique of coercion.

Accepted Answer

Coercion is the use of threats or force to persuade someone to do something. In this case, the manager is using the threat of job loss to try to persuade the supervisors to go along with the change.

Quiz 7: Managing Change and Innovation

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries,claiming that the company is becoming 'depersonalised'.They are most likely resisting change due to ________.

Define 'participation',when it should be used,its advantages and disadvantages.

A technique that helps employees shape the change that includes them in the decision-making process is ________.

One reason people resist change is that it substitutes ambiguity for uncertainty.

In a short essay,discuss why people resist change due to the fear of losing possessions.Include an example to support your answer.

Stress in the workplace is an adverse reaction that people have in response to ________.

When an entire workforce threatens to go on strike to protest a work change,managers might try this method of reducing resistance to change.

An actor on stage getting 'up' for a performance is an example of which of the following?