Question 1

Organisational cultures may reinforce counter-productive employee behaviours.

Accepted Answer

Organisational cultures can have a significant impact on employee behaviour, including the reinforcement of counter-productive behaviours such as unethical or unproductive actions. A negative or toxic organisational culture can further perpetuate these behaviours, leading to reduced productivity and overall negative outcomes for the company.

Question 2

In a short essay,define organisational culture.

Accepted Answer

The answer of In a short essay,define organisational culture....

Question 3

Organisational culture is a form of control of employee behaviours.

Accepted Answer

Organisational culture shapes the values, attitudes and behaviours of employees, creating a sense of shared expectations and norms. This can influence and constrain employee behaviours, acting as a form of control within the organization.

Question 4

Why is a bank teller position classified as a service industry job?

Accepted Answer

A bank teller position involves direct interaction with customers, providing them with the necessary services such as depositing and withdrawing money, opening new accounts, and addressing customer inquiries. Thus, it is classified as a service industry job.

Question 5

In a short essay,describe a strong organisational culture,and provide one example for each managerial function of managerial decisions influenced by culture.

Accepted Answer

The answer of In a short essay,describe a strong organisational...

Question 6

In a short essay,list and explain the nine cultural dimensions of GLOBE.

Accepted Answer

The answer of In a short essay,list and explain the...

Question 7

Which of the following is the most likely original source of the school's culture?

Accepted Answer

Professor Erica Dean, as the school's first dean, would have been instrumental in setting the tone and expectations for the school's culture from the beginning.

Question 8

Which of the following statements is CORRECT about a strong organisational culture?

Accepted Answer

A strong organisational culture is one that is accepted by most employees, as they share common values, beliefs and behaviours. It is not about looking busy when you are not, nor is it developed through formal training. While integrating new recruits may take some time, it is not necessarily prolonged and difficult due to a strong culture, as they are taught the norms and expectations of the organisation.

Question 9

All of the following show why corporate rituals can be valuable in a corporate culture EXCEPT ________.

Accepted Answer

Rituals should not be used to intimidate or silence critics of corporate culture as it goes against the principles of open communication and transparency. Corporate culture should encourage constructive criticism and address any issues that are raised.

Question 10

In a short essay,describe four ways to transmit and maintain organisational culture.

Accepted Answer

The answer of In a short essay,describe four ways to...

Question 11

The original source of an organisation's culture usually reflects the vision and attitudes of ________.

Accepted Answer

The organisation's founders typically establish the initial vision and values that shape the culture of the organisation.

Question 12

Marta wishes to use a story to communicate the culture to the new recruits.Which of the following is the best story to use to sustain the collegial atmosphere in the school?

Accepted Answer

The story of how the staff covered for a colleague during a difficult time demonstrates the culture of collegiality and support that the school values. It shows how the faculty members prioritize taking care of each other and stepping in to help out when needed.

Question 13

The Business school has several common meeting rooms,with whiteboards and easy-to-move chairs and tables,so that faculty members who wish to have joint meetings can do so easily.This fact supports the culture through ________.

Accepted Answer

The provision of common meeting rooms with specific features like whiteboards and easy-to-move chairs and tables is an example of material symbols that support the culture of the business school. These symbols help to communicate the shared values and beliefs of the faculty members and reinforce the importance of collaboration and joint meetings.

Question 14

Which of the following is the cultural dimension most relevant to the description of the Business school's culture?

Accepted Answer

The answer of Which of the following is the cultural...

Question 15

Which of the following most accurately reflects the difference between strong cultures and weak cultures?

Accepted Answer

Strong cultures are characterized by deeply held and widely shared values and beliefs that shape employee behavior, while weak cultures lack such strong values and beliefs. A strong culture fosters a sense of unity and a shared sense of purpose among employees, which enhances collaboration and cooperation. In contrast, a weak culture may allow for more individual autonomy and innovation but can also lead to inconsistent behavior and a lack of organizational cohesion.

Question 16

Managers today realise that long-term success is largely achieved by ________.

Accepted Answer

Satisfying the customer is key to long-term success as it leads to repeat business, positive reviews, and word-of-mouth recommendations. Focusing only on goals or costs may lead to short-term success but could harm customer satisfaction and loyalty in the long run. Hiring highly educated managers is beneficial, but not the only factor in achieving long-term success.

Question 17

Organisational culture values are written down clearly in the company's strategy manifest,if it is strong.

Accepted Answer

Organisational culture values are often embodied in the behaviors, practices, and norms of an organization rather than being explicitly written down in the company's strategy manifest. A strong culture is reflected through the actions and decisions of its members, not just documented texts.

Quiz 2: The Managerial Environment