Question 1

Employees at Acme Express are dissatisfied with working conditions,salary and the general attitude of management.Mark,Susan and Toni are good friends who work at Acme,yet they seem to be reacting differently to the problems at work. Mark believes that his manager is a good person and will work things out if Mark just gives him time to do so.Mark is dealing with his dissatisfaction through:
A)loyalty.
B)exit.
C)voice.
D)neglect.

Accepted Answer

Mark is showing loyalty by believing that his manager will eventually work things out. He is not actively trying to leave the company (exit), speak up about the issues (voice) or neglecting his job.

Question 2

Variant
Isabella would have higher job satisfaction if only she were paid more.

Accepted Answer

Job satisfaction is influenced by multiple factors, not just salary, such as work environment, job role, and personal values.

Question 3

Which of the following is TRUE about the relationship between satisfaction and absenteeism?
A)There is a consistent positive relationship between satisfaction and absenteeism.
B)No relationship can be established between satisfaction and absenteeism.
C)Liberal sick leave policies reduce absence among satisfied employees.
D)There is a consistent negative relationship between satisfaction and absenteeism.

Accepted Answer

Research has consistently shown that there is a negative relationship between satisfaction and absenteeism. This means that as job satisfaction increases, absenteeism decreases.

Question 4

Which of the following statements is NOT true?
A)Satisfied employees increase customer satisfaction and loyalty.
B)Satisfied employees are more prone to absenteeism.
C)Organisations with more satisfied employees tend to be more effective.
D)The relationship between job satisfaction and turnover is stronger than between job satisfaction and absenteeism.

Accepted Answer

Research has shown that satisfied employees are actually less prone to absenteeism. Options A, C, and D are all true statements supported by research.

Question 5

There is a negative relationship between absenteeism from work and job satisfaction.

Accepted Answer

This statement is true. When employees are satisfied with their job, they are less likely to miss work due to illness or other reasons. On the other hand, if they are unhappy with their job, they may be more likely to find excuses to stay away from work.

Question 6

Not trying very hard as a response to job dissatisfaction would be what type of response?
A)exit
B)loyalty
C)voice
D)neglect

Accepted Answer

Neglect is a response to job dissatisfaction where an employee becomes disengaged and puts forth minimal effort instead of actively seeking to improve the situation (voice) or remaining committed despite the issues (loyalty). Neglect eventually leads to exit, where the employee leaves the organization altogether.

Question 7

Which of the following statements is NOT true?
A)There is a weak correlation between happiness and productivity.
B)Happy workers are generally productive workers.
C)Organisations with fewer satisfied employees tend to be less effective than organisations with more satisfied employees.
D)Organisations with more satisfied employees tend to be more effective than organisations with fewer satisfied employees.

Accepted Answer

This statement is not true. Research has shown that there is actually a strong correlation between happiness and productivity, with happy workers being more productive. The other statements are true and supported by research.

Question 8

Employees at Acme Express are dissatisfied with working conditions,salary and the general attitude of management.Mark,Susan and Toni are good friends who work at Acme,yet they seem to be reacting differently to the problems at work. Toni has decided that she'll just get a new job and get away from the problem.Toni is dealing with her dissatisfaction through:
A)loyalty.
B)voice.
C)neglect.
D)exit.

Accepted Answer

Toni is choosing to leave the company, which is a form of exit strategy for dealing with her dissatisfaction.

Question 9

Actively and constructively attempting to improve one's work conditions is expressing dissatisfaction through loyalty.

Accepted Answer

Loyalty involves passively waiting for conditions to improve, while actively trying to improve conditions is considered voice.

Question 10

Steve is unhappy with his job.He takes every possible vacation and sick day and sometimes shows up for work late.He is expressing his dissatisfaction by:
A)loyalty.
B)exit.
C)voice.
D)neglect.

Accepted Answer

Steve's behavior of taking frequent vacation and sick days and showing up late for work indicates neglect. Neglect is a form of expressing dissatisfaction with the job by reducing one's work effort and ignoring responsibilities. Steve has not chosen to voice his concerns or exit the organization, but rather is exhibiting neglect behavior.

Question 11

What is the connection between happiness and profitability?

Accepted Answer

The answer of What is the connection between happiness and...

Question 12

Pay is definitely the most important facet that determines job satisfaction.

Accepted Answer

While pay is important, studies have shown that other factors such as job flexibility, work-life balance, the nature of the work itself, opportunities for growth and advancement, and a positive work culture can also greatly impact job satisfaction.

Question 13

'Job satisfaction' has been shown to be a Western concept.

Accepted Answer

Job satisfaction is a concept studied globally, though its interpretation and importance may vary across cultures.

Question 14

Maria is dissatisfied with the way that her manager treats her.She has quit her job and found a new position with another firm.She has expressed her dissatisfaction through:
A)exit.
B)neglect.
C)loyalty.
D)voice.

Accepted Answer

Maria has chosen exit as a way to express her dissatisfaction by quitting her job and leaving the organization. Neglect would involve reducing her efforts and performance without actively seeking to leave the organization. Loyalty would involve remaining with the organization despite her dissatisfaction and attempting to address the issue through other means. Voice would involve speaking up about her concerns and attempting to address the issue within the organization.

Question 15

When making a decision about your future career prospects,a core self-evaluation is recommended.What are the benefits of this exercise in self-reflection?

Accepted Answer

The answer of When making a decision about your future...

Question 16

Union members express dissatisfaction by following the grievance protocols.

Accepted Answer

Union members use the grievance protocols to express their dissatisfaction with workplace issues or disputes.

Question 17

Employees at Acme Express are dissatisfied with working conditions,salary and the general attitude of management.Mark,Susan and Toni are good friends who work at Acme,yet they seem to be reacting differently to the problems at work. Susan has composed a list of concerns along with her suggestions for improving conditions.Susan is dealing with her dissatisfaction through:
A)voice.
B)exit.
C)neglect.
D)loyalty.

Accepted Answer

Susan is actively addressing her concerns and suggesting improvements, which falls under the category of using her voice to bring about change.

Question 18

Attending union meetings as a response to job dissatisfaction would be what type of response?
A)loyalty
B)neglect
C)voice
D)exit

Accepted Answer

Attending union meetings is a form of employee voice, which is when employees express their job dissatisfaction and provide feedback to management in an attempt to bring about positive change within the organization. This is different from neglect (where employees simply disengage and stop caring about their job) and exit (where employees leave the organization altogether). It is also not an example of loyalty, which involves a strong commitment and willingness to stay with the organization even when experiencing job dissatisfaction.

Question 19

Henry is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing.Henry has decided that if he just waits,conditions will improve.Henry's approach to this problem is termed:
A)exit.
B)loyalty.
C)neglect.
D)voice.

Accepted Answer

Henry's approach is loyalty because he is dissatisfied with his job but still trusts his supervisor to make things better. He is willing to wait for the conditions to improve.

Question 20

Quietly continuing to do your work,even though you're dissatisfied,is what type of response to dissatisfaction?
A)voice
B)loyalty
C)neglect
D)exit

Accepted Answer

This type of response is referred to as loyalty. Despite being dissatisfied, an individual chooses to remain loyal to their job or organization and continues to do their work without voicing their concerns or leaving.

Quiz 3: Attitudes and Job Satisfaction

Variant Isabella would have higher job satisfaction if only she were paid more.

Which of the following is TRUE about the relationship between satisfaction and absenteeism?

Which of the following statements is NOT true?

There is a negative relationship between absenteeism from work and job satisfaction.

Not trying very hard as a response to job dissatisfaction would be what type of response?

Which of the following statements is NOT true?

Actively and constructively attempting to improve one's work conditions is expressing dissatisfaction through loyalty.

Steve is unhappy with his job.He takes every possible vacation and sick day and sometimes shows up for work late.He is expressing his dissatisfaction by:

What is the connection between happiness and profitability?

Pay is definitely the most important facet that determines job satisfaction.

'Job satisfaction' has been shown to be a Western concept.

Maria is dissatisfied with the way that her manager treats her.She has quit her job and found a new position with another firm.She has expressed her dissatisfaction through:

When making a decision about your future career prospects,a core self-evaluation is recommended.What are the benefits of this exercise in self-reflection?

Union members express dissatisfaction by following the grievance protocols.

Attending union meetings as a response to job dissatisfaction would be what type of response?

Henry is dissatisfied with his job but believes that his supervisor is a good man who will do the right thing.Henry has decided that if he just waits,conditions will improve.Henry's approach to this problem is termed:

Quietly continuing to do your work,even though you're dissatisfied,is what type of response to dissatisfaction?