The attitudes that Ryan's customers develop after they have purchased his yearly lawn care service will become the basis for determining whether or not they renew each year.He needs to convey ____________,delivering the right services the right way.

Question

Quizplus · Accepted Answer

Reliability is the best choice because customers will base their decision to renew Ryan's services on their past experiences with him. If he consistently delivers reliable service, they will be more likely to renew each year. Responsiveness, assurance, empathy, and tangibles are also important aspects of customer service, but reliability is the most critical in this situation.

The Attitudes That Ryan's Customers Develop After They Have Purchased