Question 1

Which of these employees is revealing an emotional effect caused by stress?

Accepted Answer

Tomas is experiencing nervousness, which is an emotional response to stress, affecting his ability to concentrate.

Question 2

When his manager told Marcus that his sales territory was being reduced to two states from four, Marcus thought he had done something wrong and was worried about his future at the company. In reality, his territory was reduced because the company didn't want to pay the taxes charged by those states. What is influencing Marcus's stress?

Accepted Answer

Marcus's perception of the situation is influencing his stress. He believed that he had done something wrong and was worried about his future at the company. However, the reality is different from his perception, and his stress may reduce once he understands the real reason behind the territory reduction.

Question 3

Lisa is feeling stressed at work because her manager tells her to create a monthly report but then his supervisor e-mails her and requests that the report be done weekly. Lisa is experiencing

Accepted Answer

Lisa is experiencing role conflict because she is receiving conflicting requests for the frequency of the report from two different people above her in the organizational hierarchy. This creates a conflict between the expectations and demands of her different roles within the organization.

Question 4

In Communication Competency: Richard revealed that his two bosses rarely converse with workers and only invite half of the employees to the holiday office party. What type of stress is Richard experiencing?

Accepted Answer

Richard is experiencing workplace incivility, which refers to disrespectful or rude behavior in the workplace. His bosses' lack of communication and exclusion of some employees from the holiday party can be seen as examples of such behavior.

Question 5

Rudeness, lack of regard for fellow employees, and violation of workplace norms are all components of

Accepted Answer

Workplace incivility refers to disrespectful behavior that violates workplace norms, including rudeness and lack of regard for fellow employees. It is different from role ambiguity, role conflict, and life stressors.

Question 6

Depersonalization refers to the treatment of people as

Accepted Answer

Depersonalization refers to treating people as objects rather than as individuals with feelings, thoughts, and desires. This can lead to dehumanization and a lack of empathy, which can be harmful to the person being depersonalized.

Question 7

The relationship between stress and performance is best exemplified with a(n)

Accepted Answer

The relationship between stress and performance is often described by the Yerkes-Dodson Law, which is represented by an inverted U-shaped curve or an arch shape. This model suggests that a moderate level of stress enhances performance, but too little or too much stress can impair performance.

Question 8

Micromanaging occurs when

Accepted Answer

Micromanaging occurs when a supervisor constantly second-guesses an employee's work, not providing them with the autonomy to complete tasks on their own.

Question 9

Michaela's manager yelled at her during the weekly meeting because she forgot to update her marketing report. After the meeting, she wished her coworkers would stop asking her about it because she is embarrassed and feels anxious. What is influencing Michael's stress level?

Accepted Answer

The answer of Michaela's manager yelled at her during the...

Question 10

A survey revealed that _____ were typically the instigators of workplace incivility.

Accepted Answer

Studies have shown that managers are often the instigators of workplace incivility, as they may feel more entitled to exhibit rude or disrespectful behavior towards their subordinates.

Question 11

Sun-Jun often puts in long work hours over the weekend but feels like he is never recognized for his work and is beginning to lose interest in his job. Sun-Jun exhibits symptoms of

Accepted Answer

Sun-Jun's feelings of being unrecognized for his work and losing interest in his job are common symptoms of job burnout, which is a state of physical and emotional exhaustion that can result from prolonged exposure to work-related stressors.

Question 12

Stephen has worked in the warehouse for 12 years and up to this month has never had an accident. In the past week, Stephen's mother was diagnosed with cancer and he is spending every night at the hospital. He experienced his first accident on the job yesterday. This demonstrates a(n) ____ effect of severe stress.

Accepted Answer

The fact that Stephen has never had an accident before but experienced one after severe stress suggests that his stress affected his behavior, leading to the accident. Therefore, the correct answer is C, behavioral.

Question 13

Barb knew the report she handed her manager wasn't sufficient but she hadn't slept much the night before because her six-month old daughter had been awake all night with a fever. What type of conflict is Barb experiencing?

Accepted Answer

Barb is experiencing a life stressor in the form of lack of sleep due to her sick child, which is affecting her work performance. This is not an issue of role overload, role ambiguity, or workplace incivility.

Question 14

When Bryan arrived at the meeting, he asked Cynthia if she had made copies of the report. She said, "I thought you were bringing the copies." Bryan and Cynthia are both experiencing

Accepted Answer

Bryan and Cynthia are experiencing role ambiguity because there is a lack of clarity about who was responsible for making copies of the report, leading to confusion about their roles.

Question 15

An employee experiences _____ when faced with so many projects; they know they won't be able to complete them thoroughly or on time.

Accepted Answer

The employee is experiencing role overload, which occurs when an individual is given too many tasks or responsibilities to complete within a specified time frame, making it difficult or impossible to complete them thoroughly or on time. Role conflict refers to competing demands from different roles or positions, role accommodation refers to altering one's role to fit the expectations of others, and role ambiguity refers to a lack of clarity or understanding about what is expected of an individual in a particular role.

Question 16

Corinne noticed that the manager of her department never includes her on important e-mails and is often dismissive of her ideas in meetings. What is Corinne experiencing at her job?

Accepted Answer

Corinne is experiencing workplace incivility, as the manager is being dismissive and excluding her from important communication which creates a negative work environment.

Question 17

Post-traumatic stress disorder is a _____ disorder brought on by traumatic experiences.

Accepted Answer

Post-traumatic stress disorder is classified as a psychological disorder, as it involves a set of psychological symptoms such as flashbacks, nightmares, and avoidance behaviors that arise following exposure to a traumatic event. While biological and physiological factors do contribute to the development of PTSD, it is primarily considered a psychological disorder. Behavioral factors can also be associated with PTSD, but it is not the primary characteristic of the disorder.

Question 18

Increased blood pressure and breathing difficulties are two examples of ____ effects of severe stress.

Accepted Answer

Physiological effects refer to changes in the body, such as an increase in blood pressure and difficulties with breathing, that are caused by severe stress. Emotional effects, behavioral effects, and social effects are other possible impacts of stress, but are not specifically mentioned in the question.

Question 19

Role _____ occurs when an employee is uncertain about his or her assigned job duties and responsibilities.

Accepted Answer

Role ambiguity refers to a situation in which an employee is unclear about their job duties and responsibilities. They may not know what tasks they're responsible for, who they're accountable to, or what standards they're expected to meet. This can lead to confusion, frustration, and reduced job satisfaction, which can ultimately impact performance and overall organizational productivity.

Question 20

Trisha is excited for her company to move into the new office building, but Rita wishes they would just stay where they are because she doesn't like change. What common influence on stress does this demonstrate?

Accepted Answer

This scenario demonstrates individual differences, as Trisha and Rita have different reactions to the same situation due to their personal preferences and attitudes towards change.

Quiz 7: Workplace Stress and Aggression