Question 1

Workplace _____ includes behaviors that are intended to have the effect of harming a person within or directly related to the organization.

Accepted Answer

Workplace aggression refers to behaviors that are intentional and aimed at harming a person within the organization. This can include physical violence or verbal abuse, and can have serious negative effects on the victim's mental health and well-being, as well as on the overall morale and productivity of the workplace. Ambiguity refers to unclear or uncertain situations, wellness refers to efforts to promote health and well-being, and burnout refers to the exhaustion and emotional detachment that can result from chronic stress and overwork.

Question 2

While many of his coworkers started compiling their resumes when they heard the company was being bought-out, James looked at it as an exciting opportunity to learn new ways to conduct business. What trait is James demonstrating?

Accepted Answer

James is demonstrating hardiness, which is the ability to adapt and thrive in the face of change and challenge. He is not being complacent and is instead embracing the opportunity to learn and grow. He is not displaying valor, which is more about courage in the face of danger or adversity. Nor is he demonstrating rigidity, as he is open to new ways of conducting business.

Question 3

Which self-serving bias reflects the assumption that interactions with others are contests to establish dominance versus submissiveness?

Accepted Answer

The potency bias reflects the assumption that interactions with others are contests to establish dominance versus submissiveness. It is a form of self-serving bias in which individuals view themselves as dominant and powerful, while perceiving others as weaker and less powerful. This bias can be particularly harmful in group settings, as it can lead to competition, aggression, and a breakdown of communication and collaboration.

Question 4

Lynn didn't trust him when her coworker told her she had done a good job on the project. She was sure he had a hidden agenda to get her fired. Which self-serving bias does this exemplify?

Accepted Answer

The hostile attribution bias involves assuming that negative outcomes are caused by an intentional and hostile act from others, even when there may be alternative explanations. In this case, Lynn is assuming that her coworker's compliment has a hidden agenda to get her fired, which is an example of the hostile attribution bias.

Question 5

A person with a ______ locus of control will take quick, effective action when coping with a sudden emergency.

Accepted Answer

A person with a high internal locus of control believes that they have control over their life and their actions can lead to desired outcomes. Therefore, they are more likely to take quick and effective action to address a sudden emergency.

Question 6

Ken isn't bothered by change and is seen as the most easygoing guy in the department. He has a ____ personality.

Accepted Answer

Ken's relaxed and easygoing personality traits align with the characteristics of a Type B personality. Type C personalities are typically cooperative and conformist, but may also be prone to depression and a lack of assertiveness. Type Z personalities are often described as loyal and hardworking, but this personality type is not widely recognized in mainstream psychology. Type A personalities are typically competitive, ambitious, and perfectionistic, which is the opposite of Ken's nature.

Question 7

In Change Competency: The employees at Ortho-Clinical Diagnostics have an on-site fitness center and can participate in community-based health runs and walks. This is an example of a

Accepted Answer

The provided scenario is an example of a wellness program, which is designed to promote health and wellbeing among employees. This can include activities such as fitness centers, health runs, and other initiatives aimed at improving physical, emotional, and mental health. Burnout factor, role ambiguity, and sabbaticals are unrelated to this scenario.

Question 8

What is the first step in stress management?

Accepted Answer

The first step in stress management is recognizing the stressors. This involves identifying what is causing you to feel stressed or anxious. Once you have identified these stressors, you can develop strategies to address them and reduce their impact on your wellbeing. Assigning blame, preparing for conflict, or removing yourself from the stressors may be important steps later on, but they are not the first step in managing stress.

Question 9

Stress _____ encompasses the actions and initiatives that reduce stress by helping an individual understand the stress response, recognize stressors, and use coping techniques to minimize the impacts of stress.

Accepted Answer

The term that best fits the description is stress management. It involves reducing stress by learning about the stress response, identifying stressors, and utilizing techniques to minimize stress impacts. Incivility refers to rude or disrespectful behavior, hardiness relates to an individual's resilience in stressful situations, and ambiguity pertains to situations with multiple interpretations or lack of clarity.

Question 10

Anna likes to have several projects going on at once and gets frustrated when a coworker fails to complete his or her part of a project and prevents her from completing a task. Anna is best described as a ____ personality.

Accepted Answer

Anna's desire to have multiple projects going on at once and her frustration at being impeded by a coworker's lack of completion are both indicative of a Type A personality, which is characterized by competitiveness, impatience, and a strong drive to achieve.

Question 11

Conrad is taking five minutes to relax as a way to de-stress from his day. During this process, he should remember to maintain a(n) _____ attitude toward any thoughts that surface.

Accepted Answer

During relaxation, it is important to maintain a passive attitude toward any thoughts that surface. This means that you simply acknowledge the thoughts without judgment or analysis, and allow them to pass by without becoming attached to them. This helps to reduce stress and promote a greater sense of calm and well-being.

Question 12

An individual with a ____ personality demonstrates a sense of commitment, considers difficult situations as an opportunity, and feels control over his or her own life.

Accepted Answer

The description provided is indicative of a hardy personality. Hardy individuals have a sense of commitment, view difficult situations as opportunities for growth, and perceive themselves as having control over their lives. Preoccupied individuals are characterized by excessive worry and rumination, negligent individuals are careless and unconcerned, and complacent individuals are satisfied with their current circumstances without a desire to improve or change.

Question 13

Stress is at its greatest when jobs are high in stress and also low in

Accepted Answer

High stress jobs that have low controllability can make employees feel helpless and powerless, which can increase stress levels. Jobs that offer more control can give employees a sense of empowerment and reduce stress levels. Constancy, dynamism, and complacency do not necessarily have a direct impact on stress levels in the same way that controllability does.

Question 14

The greatest probability for job burnout occurs in people who have high levels of

Accepted Answer

The greatest probability for job burnout occurs in people who have high levels of interpersonal contact. This is because constant interaction, especially in roles that involve dealing with clients or patients' emotional and physical needs, can be particularly draining and lead to higher stress levels and burnout.

Question 15

In Self Competency: David Love, a friend of "Sully," said that Sully would describe the events of Flight 1549 in January 2009 by saying

Accepted Answer

Sully is known for attributing the successful emergency landing of Flight 1549 to the collective effort of his crew, emphasizing teamwork over individual heroism.

Question 16

No one likes working with Matthew because rather than stop and listen to a problem, he gives a rapid-fire reply and dismisses the person who interrupted him. Matthew would be described as a(n) ____ personality.

Accepted Answer

Matthew's behavior of dismissing others and giving rapid-fire replies is typical of an extreme Type A personality, which is characterized by being competitive, workaholic, and impatient.

Question 17

Which of these suggestions can an individual employee use to manage stress?

Accepted Answer

Viewing difficulties as opportunities to learn is a personal mindset change that an individual can adopt to manage stress effectively.

Question 18

Which of these characteristics describes a Type B personality?

Accepted Answer

Type B personalities are generally more laid back and patient, in contrast to Type A personalities who are typically more competitive and high-strung. Multitasking is not necessarily a defining characteristic of either type of personality, and being preoccupied could apply to either type.

Question 19

A _____ program is a health management initiative that incorporates disease prevention, medical care, self-care, and health promotion.

Accepted Answer

A wellness program focuses on a holistic approach to health, including disease prevention, medical care, self-care, and health promotion. A fitness program typically only focuses on physical activity, while a behavioral or lifestyle program may focus on changing specific habits or behaviors.

Question 20

Beth's company puts on time management workshops for all new employees to help them control the overwhelming feelings of a new job. What type of stress management is this company using?

Accepted Answer

The company is using a stress management technique of modifying behaviors through time management workshops to help new employees better manage their workload and control overwhelming feelings.

Quiz 7: Workplace Stress and Aggression