Which of the following factors does not affect customers' perceptions of service quality?
A) Reliability
B) Assurance
C) Tangibility
D) Responsiveness
E) Triviality

Name: Which of the following factors does not affect customers' perceptions of service quality? A) Reliability B) Assurance C) Tangibility D) Responsiveness E) Triviality
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Five customer service characteristics that affect perceptions of service quality are reliability, assurance, tangibility, empathy, and responsiveness.

Which of the Following Factors Does Not Affect Customers' Perceptions