Which of the following terms is not one of the gaps that contributes to the service gap?
A) Knowledge gap
B) Standards gap
C) Performance gap
D) Communication gap
E) Delivery gap

Question

Quizplus · Accepted Answer

A service gap refers to the difference between the customer's expectations and the customer's perception of customer service. There are four gaps which contribute to the service gap: knowledge gap, standards gap, communication gap, and delivery gap.

Which of the Following Terms Is Not One of the Gaps