________ is the knowledge and courtesy of employees and their ability to convey trust and confidence.
A) Reliability
B) Assurance
C) Tangibility
D) Empathy
E) Responsiveness

Question

Quizplus · Accepted Answer

Assurance is the knowledge and courtesy of employees and their ability to convey trust and confidence. Looking out for what is best for the customer is the best strategy for long-term customer retention.

________ Is the Knowledge and Courtesy of Employees and Their