Six weeks after Samuel purchased six portable computers for his realty business, he was called by the retailer who sold him the computers and asked if he was satisfied with the purchase and if there was anything that he would change about the way the store does business. In this scenario, the retailer is trying to reduce its
A) delivery gap.
B) standards gap.
C) production gap.
D) knowledge gap.
E) communication gap.

Question

Quizplus · Accepted Answer

The knowledge gap can be reduced by interacting with customers. Some retailers call customers and ask them what they liked or did not like about the store.

Six Weeks After Samuel Purchased Six Portable Computers for His