Value chain analysis is a systematic way of examining all the organization's functional activities and how well they create customer value.
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Q10: Identifying and agreeing on the key competencies
Q11: Customer value arises from the similarity of
Q12: Every organization needs goals at all levels
Q13: Core competencies are the organization's major value-creating
Q14: Distinctive organizational competencies are the common capabilities
Q16: Weaknesses are resources and capabilities that are
Q17: The first step in the capabilities assessment
Q18: An internal audit is similar to a
Q19: Organizational capabilities are the special and unique
Q20: One criterion that could be used to
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