Question 1

Discuss the current concept of "production" including recent trends.

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Question 2

Suppose that economists are forecasting a short economic recession followed by strong economic growth. How might a large manufacturing company adjust its capacity planning to respond to this forecast?

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Question 3

What is the difference between an analytic process and a synthetic process?

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Question 4

What is the relationship between business strategy and operations?

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Question 5

Describe the ways a business's operation processes can be classified.

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Question 6

Describe three ways that McDonald's restaurants create time utility for customers.

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Question 7

Identify and briefly discuss the three characteristics which differentiate services from goods.

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Question 8

What is a Gantt chart? How do PERT charts and Gantt charts differ?

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Question 9

Layout must be planned for different types of space. Identify and briefly discuss the three different types of space.

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Question 10

What are the steps involved in operations planning and control?

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Question 11

Identify and describe the five major areas in materials management.

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Question 12

Describe how production processes can be classified based on the type of transformation technology that is used.

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Question 13

What does it mean to say, "production managers are ultimately responsible for creating utility"? Explain this phrase and the term "utility."

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Question 14

Identify and briefly discuss the three types of layouts found in the production of goods.

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Question 15

Services are classified according to the extent of customer contact. Identify and briefly discuss these two processes.

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Question 16

Explain time, place, form, and ownership utility.

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Question 17

The text describes Toyota's top priority as focusing on quality. Explain how Toyota's operations capability would match up with its business strategy if its top priority had been to compete as the low-price car in the industry.

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Question 18

Describe the five elements of the long-range operations plan.

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Question 19

How should capacity planning be done for service businesses?

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Question 20

What is just-in-time (JIT) production? How does a JIT system help managers minimize inventory costs?

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Quiz 10: Operations Management, Productivity, and Quality