Question 1

Which term identifies the results of a quality/cost study that identified expenses incurred during production before unacceptable products leave the plant?
External failures
Six Sigma
Quality circles
Boundary-spanning failures
Internal failures

Accepted Answer

The answer of Which term identifies the results of a...

Question 2

Which of the following is an internal failure that should be considered in a quality/cost study of Honey Nuggets cereal?
How much the firm spends for appraising quality during production
Expenses incurred during production before bad products leave the plant
How much the firm spends to prevent production of defective products
Expenses incurred after bad products reach the consumer
All of these

Accepted Answer

The answer of Which of the following is an internal...

Question 3

Quality/cost studies show what a firm's current costs are, and also reveal
areas that have the biggest cost-savings potential .
the limits of acceptable and unacceptable quality in production of a good or service.
how much quality will have to be achieved in order to meet consumer expectations.
how motivated employees are to build quality into products.
the level of quality that is currently being achieved.

Accepted Answer

The answer of Quality/cost studies show what a firm's current...

Question 4

The evaluation method that allows managers to analyze variations in a company's production activities to determine when adjustments are needed is called
internal failure analysis.
statistical process control.
quality circles.
upper/lower control limit analysis.
quality/cost study.

Accepted Answer

The answer of The evaluation method that allows managers to...

Question 5

Ken is a production operator who plots a sample of the product and finds that it is outside the upper or lower specification limits on the control chart. What should he do?
Continue with production and analyze why the problem might be occurring
Do nothing; wait to see if the next sample is within the control limits
Tell co-workers "the sky is falling!"
Correct the problem (e.g., people, equipment, materials, or work methods)
Shut down the machine and have a manager investigate the problem

Accepted Answer

The answer of Ken is a production operator who plots...

Question 6

A chart on which results of test sampling of a product are plotted to reveal when a process is beginning to depart from normal operating conditions is known as a(n)
Gantt chart.
productivity chart.
control chart.
kaizen chart.
upper specification limit chart.

Accepted Answer

The answer of A chart on which results of test...

Question 7

________ means analyzing a competitor's product to identify desirable improvements, while __________ means evaluating paperwork to determine the value it adds for customers.
Value added analysis; benchmarking
Benchmarking; re-engineering
Competitive product analysis; value added analysis
Statistical process control; performance quality analysis
Value added analysis; quality reliability analysis

Accepted Answer

The answer of ________ means analyzing a competitor's product to...

Question 8

When Hewlett-Packard simplified its contracts and reduced them from 20 pages to 2 pages, it was engaging in
quality/cost studies.
statistical process control.
getting closer to the customer.
value-added analysis.
benchmarking.

Accepted Answer

The answer of When Hewlett-Packard simplified its contracts and reduced...

Question 9

__________ occurs when a company compares its current performance against its own past performance, while _________ occurs when a company compares its current performance against the performance of its competitors.
Internal productivity; external productivity
Internal benchmarking; external benchmarking
Internal benchmarking; getting close to the customer
Statistical process control; external productivity
Internal quality/cost study; external quality/cost study

Accepted Answer

The answer of __________ occurs when a company compares its...

Question 10

Which is the best description of competitive product analysis?
A company looks at all the competitors' products and rates them on a scale of 1 to 10.
An independent testing service, such as Consumers' Union, is hired to test and rate a group of similar products.
A competitor's product is purchased, disassembled, and the components tested in order to generate ideas for improving the quality of products.
An independent firm conducts consumer research in order to rate competing products.
This is the result of a consumer survey by the marketing department.

Accepted Answer

The answer of Which is the best description of competitive...

Question 11

All of the following are examples of an external failure except
refunds to customers.
transportations costs to return defective products.
factory recalls.
raw materials costs.
possible lawsuits.

Accepted Answer

The answer of All of the following are examples of...

Question 12

Which of the following is an external failure that should be considered in a quality/cost study of Honey Nuggets cereal?
The cost of overfilling boxes
Expenses incurred during production before bad products leave the plant
The cost of sorting out bad boxes
Expenses incurred after bad products reach the consumer
All of these

Accepted Answer

The answer of Which of the following is an external...

Question 13

What is the purpose of a process capability study?
To determine how the quality of the company's products compares to the quality of its competitors' products
To provide information about variation in the company's production processes
To determine how much value various work activities add for customers
To determine if work teams will improve quality
To determine whether the causes of product failures are internal or external

Accepted Answer

The answer of What is the purpose of a process...

Question 14

If Toshiba buys a Xerox copier and then takes it apart to determine how well Toshiba's components perform compared to Xerox's, this is an example of
statistical process control.
competitive market research.
process capability.
competitive product analysis.
quality ownership.

Accepted Answer

The answer of If Toshiba buys a Xerox copier and...

Question 15

Louis is a production manager. How can he determine if production machinery is capable of meeting the upper and lower specification limits?
Use control charts
Conduct a process capability study
Conduct competitive product analysis
Implement a quality circles program
Hire a marketing consultant

Accepted Answer

The answer of Louis is a production manager. How can...

Question 16

Pauline is an operator monitoring a production process. Which one of the following should she use during the production process to monitor quality of the product?
A process capability study
A control chart
Competitive product analysis
A pacing meter system
Quality circles

Accepted Answer

The answer of Pauline is an operator monitoring a production...

Question 17

The Coast Capital Savings Credit Union branch in Surrey, B.C., simplified the banking experience of its customers and developed an innovative new service called "You're the Boss Mortgage" which was named the Mortgage of the Year by canadianmortgagetrends.com. This is an example of
statistical product control.
benchmarking.
quality/cost studies.
getting close to the customer.
competitive product analysis.

Accepted Answer

The answer of The Coast Capital Savings Credit Union branch...

Question 18

George is developing information about the amount of variation in the production of electronic components. He is doing
a value-added analysis.
benchmarking.
a quality study.
a process capability study.
a specification study.

Accepted Answer

The answer of George is developing information about the amount...

Question 19

When analysts at Farbex spot-check the weight of samples at several points in the production process, they are engaging in
value-added analysis.
quality/cost studies.
benchmarking.
statistical process control.
getting closer to the customer.

Accepted Answer

The answer of When analysts at Farbex spot-check the weight...

Question 20

A consultant who came to study the production process at Honey Nuggets Inc. determined the accuracy of the upper and lower specification limits by
a process capability study.
a competitive product analysis.
instituting a quality circles program.
a triangulation process.
developing a control chart.

Accepted Answer

The answer of A consultant who came to study the...

Quiz 10: Operations Management, Productivity, and Quality

Which term identifies the results of a quality/cost study that identified expenses incurred during production before unacceptable products leave the plant? External failures Six Sigma Quality circles Boundary-spanning failures Internal failures

The evaluation method that allows managers to analyze variations in a company's production activities to determine when adjustments are needed is called internal failure analysis. statistical process control. quality circles. upper/lower control limit analysis. quality/cost study.

A chart on which results of test sampling of a product are plotted to reveal when a process is beginning to depart from normal operating conditions is known as a(n) Gantt chart. productivity chart. control chart. kaizen chart. upper specification limit chart.

When Hewlett-Packard simplified its contracts and reduced them from 20 pages to 2 pages, it was engaging in quality/cost studies. statistical process control. getting closer to the customer. value-added analysis. benchmarking.

All of the following are examples of an external failure except refunds to customers. transportations costs to return defective products. factory recalls. raw materials costs. possible lawsuits.

If Toshiba buys a Xerox copier and then takes it apart to determine how well Toshiba's components perform compared to Xerox's, this is an example of statistical process control. competitive market research. process capability. competitive product analysis. quality ownership.

Louis is a production manager. How can he determine if production machinery is capable of meeting the upper and lower specification limits? Use control charts Conduct a process capability study Conduct competitive product analysis Implement a quality circles program Hire a marketing consultant

Pauline is an operator monitoring a production process. Which one of the following should she use during the production process to monitor quality of the product? A process capability study A control chart Competitive product analysis A pacing meter system Quality circles

George is developing information about the amount of variation in the production of electronic components. He is doing a value-added analysis. benchmarking. a quality study. a process capability study. a specification study.

When analysts at Farbex spot-check the weight of samples at several points in the production process, they are engaging in value-added analysis. quality/cost studies. benchmarking. statistical process control. getting closer to the customer.

A consultant who came to study the production process at Honey Nuggets Inc. determined the accuracy of the upper and lower specification limits by a process capability study. a competitive product analysis. instituting a quality circles program. a triangulation process. developing a control chart.